This position reports to the Director, Medicare Member Materials.

**This is an individual contributor role**

Responsible for end-to-end development of annual CMS Medicare member materials. This position will have accountability for managing, writing, and revising materials with document coding technology while ensuring quality, accuracy, and timely delivery to production partners.

Day to day responsibilities include:

• Managing the end-to-end development of assigned coded templates (such as the Summary of Benefits, Evidence of Coverage, Annual Notice of Changes, etc).

• Utilizing knowledge of CMS member materials to ensure documents are compliant with CMS regulations

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• Managing the QA, annotation, and revision process for assigned member materials.

• Responsible for adhering to a strict timeline for document creation and delivery to production.

• Responsible for 100% accuracy of assigned documents.

• Responsible for identifying areas of risk as well as compliance concerns within documents and implementing solutions.

• Responsible for working with other teams on system enhancements.

• Identifies and implements best practices and process improvements.

• Manages data and files in an automated manner.

• Establishes and monitors success measures and expectations.

• Must be able to manage projects and tasks in an independent manner.

Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 5+ years work experience developing, managing, or reviewing CMS Medicare annual member materials (i.e., EOC, ANOC, Summary of Benefits) for a Medicare Advantage health plan.

• Understanding of CMS Medicare Marketing and Communications guidelines.

• 5+ years’ experience managing multiple projects, including keeping track of timelines and deliverables.

• Experience working with IT business partners.

Preferred Qualifications

• Prior experience with document management systems.

• Success with quality assurance activities and improvement initiatives.

• Ability to communicate effectively with all levels of management.

• Ability to use reports to manage benefit content, including the ability to analyze large data sets and assess the impact to member materials coding.

• Proven ability to work independently, collaborate, and develop alternative solutions to resolve issues under tight timeframes.

• Comfortable making decisions and driving process improvements.

• Strong collaborator who can influence change to improve performance results, workflows, and organization effectiveness.

Education
Bachelor’s degree or equivalent experience.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.