We are actively recruiting for a Medical Spa Coordinator to join our growing team at MidWest Eye Center.

If you wish to join a growing team with favorable benefits and perks, while contributing to a best-in-class organization, please apply with your resume.

Spa coordinators are responsible for interacting with guests and giving them a positive impression of the spa. They manage the flow of communication by answering phones, routing and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries and providing information about the spa. In addition, spa coordinators contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.

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  Anticipate, identify and ensure client needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction
• Track and maintain inventory supplies; purchase products as needed
• Assist in marketing events to promote spa services
• Efficiently and cordially answer phones educating clients on services/products
• Provide thorough and knowledgeable explanations of medical spa and products in order to optimize customer satisfaction
• Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow
• Check clients in and out using software system
• Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy
• Responsible for opening and closing the medical spa following standard operating procedures
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
• Maintain a beautiful physical environment in all the areas of the medical spa
• Provide accurate, appropriate and immediate responses to all requests by clients, ensuring complete customer satisfaction and discusses concerns or problems immediately with management
• Knowledge and understanding of medical spa services and of medical-grade skincare product lines carried
• Maintain appropriate communication and good interpersonal skills with management, staff and clients to ensure coordinated efforts and provision of high-quality service and customer satisfaction
• Provide thorough and knowledgeable explanation of all procedures and services in order to maximize each sale and optimize schedule for appointments
• Perform tours to visitors with explanation of all procedures and services, including retail, offered with goal to acquire sale of service appointment and promote retail sales
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations in a timely manner
• Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled
• Maintain a polished and professional personal image

• High School Diploma or GED equivalent required
• Associate Degree or higher preferred

• Computer software systems, word processing, flowcharting, and electronic spreadsheets.
• HIPAA Laws and Regulations.

• Follow-through assume responsibility and use good judgment.
• Prioritize workload and determine priorities.
• Maintain professionalism under stressful situations.
• Communicate effectively and diplomatically with patients, team members, internal customers, and external agencies both orally and in writing.

• A minimum of one (1) year experience required.

• Other Skills: Good oral and written communication.
• Strong computer literacy.
• Equipment: PC, Copiers, facsimile machine, voice mail system, and common office machines.
• Software Knowledge: Windows MS Office (Word, Excel), Medical Practice Software preferred.

PHYSICAL DEMANDS AND CONDITIONS:

• Clinic/Group Medical Practice environment with exposure to communicable disease, bloodborne pathogens and other potentially hazardous
• Sedentary work. Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Particularly for sustained periods of time.
• Extending hand(s) and arm(s) in any direction.
• Repetitive Substantial movements (motions) of the wrists, hands, and/or fingers. Occasionally required to stoop, kneel, crouch, or crawl.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; using measurement devices; at distances close to the eyes. Specific vision abilities required by this position include close hearing, vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSAe
• Telemedicine
• Generous PTO Package
• 7.5 paid holidays

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance