Job Description

Our company is growing, and we are looking for a caring, skilled, and organized medical front desk receptionist to join our healthcare team. You will perform a combination of various administrative/clerical tasks necessary to provide a positive and compassionate experience for our patients. Responsibilities include but are not limited to answering our multi-line telephone system, patient registration and discharge, insurance verification, answering patient questions, and updating and filing patients’ electronic medical records. Other duties include maintaining office supply inventory, performing preventive maintenance to keep office equipment operating properly, and other duties as assigned by the clinic manager.

Job Duties

Greet patients and visitors upon arrival

Accurately register patients according to training guidelines when the patient presents for the clinic

Check in the patient, and obtain insurance information, and any other necessary data to update patient demographics

Verify insurance eligibility and coverage and identify co-payment agreements in preparation for collection at the time of service

Collect and record co-payments and other out of pocket patient responsibilities and issue receipt of payment

Answer multi line telephones and either direct the caller to the appropriate staff or handle the caller's needs

Protects patients' rights by maintaining the utmost level of confidentiality of personal and financial information

Obtain insurance authorizations from payors when necessary/appropriate

Manage electronic health record such as retrieve medical records and patient information

Document telephone encounters appropriate to the clinic.

Reconcile medical records.

Maintains business office inventory and equipment by checking stock, anticipating needed supplies, placing orders for supplies and scheduling equipment service and repairs

Adheres to company policies and procedures

Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations

Skills and Qualifications

Demonstrates thoroughness, organizational skills, and dependability

Must be detail-oriented and able to manage multiple tasks in a busy healthcare office environment

Must be able to effectively work as a team member which includes communicating and working effectively with patients, family, clinic staff, and healthcare providers

HIPAA trained/certified

Proficient in data entry with 60 WPM

Proficient in Medical records/EMR experience

Able to handle change and multi-tasking

Excellent written and verbal communication skills

Strong patient service skills by having a compassionate and friendly attitude as well as willing to help others

Familiar with Supply Management and Infection Control

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Rotating weekends
• Weekend availability

COVID-19 considerations:
Staff are required to wear provided N95 or similar masks when interfacing with patients.

Patients are requested to wear face coverings at all times during their visit.

Experience:

• Medical receptionist: 1 year (Required)
• Insurance verification: 1 year (Required)

Work Location: One location

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