Medical Receptionist Job at MyCare Health Center
MyCare Health Center is currently hiring Medical Receptionists for our Mt. Clemens clinic! The receptionist is responsible for maintaining order in the administrative areas of the clinic including the areas of patient traffic, phone traffic, appointments, referral and medical records.
SPECIFIC DUTIES:
- Assists patients with check in check out, fee collection and appointment set up and reminders
- Handles all phone calls in a timely and courteous manner
- Communicates and coordinates with Medical Practice Manager and clinic team
- Registers patients via the existing electronic medical records or computer system according to the initial and ongoing training. Maintains competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures.
- Understands and follows HIPAA rules and regulations
- Maintains department corporate productivity standards for registrations/insurance verifications
- Verifies patient information with third party insurance carrier
- Directs patients to appropriate setting, explaining, and apologizing for any delays
- Files, retrieves, and maintains medical charts accurately and orderly
- Relays patient messages to providers in a timely, concise, and effective manner
- Faxes documentation accurately according to established privacy practices
- Documents services delivered in a timely, accurate and prescribed manner, in compliance with the MyCare Health Center’s Quality Assurance Plan
- Adheres to the Policies and Procedures, standards for service delivery, and Code of Ethics established by MyCare Health Center
- Serves on MyCare Health Center committees, working groups, and other bodies as assigned
- Performs other duties as assigned by the Medical Practice Manager or designee
- Upholds the mission of MyCare Health Center by providing integrated, affordable and quality health care to those who need it most
- Initiate disaster procedures and disaster drill procedures as necessary per Clinic Emergency Management program
KNOWLEDGE, SKILLS AND ABILITIES:
- Experience and demonstrated ability working in a multi-cultural setting
- Ability to function effectively as part of a professional team delivering healthcare in a community setting
- Ability to organize and prioritize work appropriately
- Flexibility in days and hours available for scheduled work.
- 30 WPM typing preferred.
- Experience with at least one of the following areas: insurance billing, medical terminology, physician office, ICD-10 coding, computer use in an office setting.
- Excellent customer service & communication skills required.
- Demonstrated problem solving, organization, judgment, multi-tasking skills are necessary
- Must have knowledge of insurances, billing requirements, and reimbursement methods
- Must be able to transport a patient in a wheelchair
- Must be able to travel to all MyCare locations as needed.
PERSONAL ATTRIBUTES:
- Must maintain strict confidentiality in performing the assigned duties.
- Must be honest and trustworthy, respectful of others.
- Must be flexible and possess cultural awareness and sensitivity.
- Must demonstrate a commitment to the mission of MyCare Health Center.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent
- Proficient with computers
- Maintain up to date CPR (BLS) certification
- 2 year previous experience, preferred
WORKING CONDITIONS:
Clinical setting
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel. Must be able to talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
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