The Medical Office Specialist- Front Desk/Reception (Administrative Support) Staff performs a variety of administrative duties and client assistance for a medical and dental office center for a Federally Qualified Health Center (FQHC) located in Hebron, Indiana.

Center patient hours are generally 8:30am-5:30pm Monday-Thursday, Friday 8:30am-2pm. This position may perform other administrative phone and client assistance/scheduling duties.

COVID-19 considerations: Per Federal CMS COVID-19 vaccine requirements, all Porter-Starke Services employees must be fully vaccinated against COVID-19 or request and be approved for a valid religious or medical exemption before they can begin employment.

BENEFITS:

• 401k with 20% company matching
• Medical, dental, vision insurance
• Company paid life insurance
• Company paid long term disability
• Optional insurances (short term disability)
• HSA/FSA accounts
• Tuition assistance & education reimbursement
• Generous PTO
• 11 paid holidays
• Employee discounts (cell phone & YMCA)
• Competitive wages
• Employee referral program
• Casual Friday's
• Employee recognition events & anniversary gifts
• Free wellness screenings

VITAL DUTIES AND RESPONSIBILITIES

• Provides clerical support for a federally qualified health center.
• Answers and redirects telephone calls.
• Maintains medical staff/department schedules and calendars.
• Performs check-in and check-out of clients.
• Receives payments from clients for co-pays and payments on account.
• the department and organization.
• Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department.
• Data entry of information using the appropriate format and agency guidelines.
• Coordinates and communicates information with internal and external customers.
• Flags client appointments for HAP’s
• Makes appointment reminder calls to new clients.
• Performs deposit of office cash receipts
• Contacts, schedules appointments and processes paperwork for referrals.
• Initiates ROI forms for info requested by medical staff from other providers
• Scans documents and insurance cards.
• Coordinates client requests for ROI and form completion.
• Monitors no-shows/cancellations and sends letters to clients as appropriate
• Requests/tracks needed health records.
• Receives, sorts, forwards office mail.
• Communicates in-patient consultation requests to medical staff.
• Maintains updated medical staff schedules and on-call calendar.
• Formulates reports for the department, associated committees and reports as requested.
• Provides clerical support (copying, collating, form completion) for medical staff.
• Copies agency-wide e-mail notices for medical staff.
• Maintains adequate supplies inventory (office, charting, etc.).
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. is required.
• A certificate or degree from a vocational or technical school preferred.
• One to three months related experience and/or training is preferred.