Performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager.

Duties and responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Complete Preventative Maintenance and Functional Management Inspections.
• Keeping up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fuji policies.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Maintaining tools and test equipment properly and ensuring calibration.
• Ordering and managing repair parts cycle times.
• Meeting Health and Human Services and Environment Health and Safety requirements.
• Managing vendor’s service delivery processes in compliance with Fuji policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• May include training of clinical staff on designated equipment.
• Must be able to work both individually and in an established team setting.
• Valid driver's license and good driving record required.
• Prior knowledge and experience with x-ray equipment desirable: knowledge of x-ray physics and fundamental diagnostic x-ray imaging preferred.
• Change agent and process orientated.
• Comply with all applicable S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Qualifications

Participates in training programs sponsored by the Company and/or other outside training institutions in order to acquire the requisite skills necessary to perform the primary job duties and responsibilities inherent in the position. It is expected that all employees will obtain the following professional certifications within 2 years following their appointment to this position:

• Minimum of an Associate’s degree or equivalent experience in an electrical, electronics or computer science discipline.
• Minimum of 5 years of troubleshooting experience using appropriate troubleshooting techniques and tools/test equipment.
• 100% field and factory trained on designated FMSU product lines.
• Microsoft Certified Professional - certification in Windows current version.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• The ability to sit /stand 100% of applicable work time.
• The ability to lift and carry up to fifty pounds.

This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day, up to 4 hours at a time. The employee must frequently lift and/or move items that weigh up to 50 pounds. The employee must be able to reach above their head to work on equipment that is on a desk, on the floor, or mounted to the ceiling, must also be comfortable on ladders.

Ability to use hands to type and have the manual dexterity to manipulate hand tools such as screwdrivers, pliers, wrenches etc.

TRAVEL: Ability to work/travel over-night, on-call rotations, after hour’s shifts and weekends.

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

If COVID-19 vaccine is mandated by the federal government, or by state or local government, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. For all positions, the Company encourages vaccination against COVID-19 and may require that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Travel reimbursement
• Vision insurance

Medical specialties:

• Radiology

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Twinsburg, OH 44087: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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