At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Flexible schedules and work-from-home opportunities
• Strong track record of providing excellent work/life balance
• Comprehensive benefits package and competitive compensation
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you’ll be doing:

The Medical Collections Supervisor is responsible for supervising a team of Medical Collections Specialists in the day-to-day operations of the Accounts Receivables Department. This position provides strategic insight and recommendations on maximizing cash collections to Medical Collections Manager and is responsible for reducing accounts receivables to cash. In addition, the Medical Collections Supervisor will supervise offshore business partners in order to meet the determined goals and objectives.

• Identify and resolve insurance claim denials.
• Identify and communicate reimbursement and billing system problems to the Medical Collections Manager.
• Review and diagnosis ETM Inventory.
• Resolve insurance claim denials and no-response claims in a timely and efficient manner.
• Monitor trends and resolving billing/payer problems as they are identified.
• Create good teamwork and high morale within your team.
• Monitor performance and challenge the team to meet goals while maintaining adequate staffing levels.
• Set clear expectations and holding staff accountable to those expectations.
• Keep upper management abreast of both successes and problems as they occur.
• Perform standard supervisory tasks such as hiring new Medical Collections Specialists, performance reviews, performance counseling, conflict resolution, terminations, payroll, etc.
• Be a role model within the department by exhibiting mature leadership qualities such as positive outlook, confidentiality, respect, and team spirit.
• Direct Medical Collections Specialists in all aspects of the collection and billing process.
• Achieve, monitor, and maintain acceptable adjudication percentages for assigned payer mix.
• Coordinate with other departments in identifying and resolving billing/collection problems.
• Monitor and maintain a high level of productivity and quality of work.
• Stay abreast of payer regulatory changes and communicate these to team members and Medical Collections Manager.
• Generate and distribute standard and special reports as required.
• Develop relationships with carrier representatives to help speed resolution to adjudication problems.
• Develop relationships with contacts at client hospitals to help resolve issues that arise.
• Assist Manager in developing and implementing departmental policies and procedures.
• Assure that HIPAA compliance guidelines are followed.
• Attend annual workshops in the states or responsibility.
• Monitor the AR and ETM metrics for accuracy
• Assist Manager and other Supervisors in coordinating weekly motivational meetings.
• Complete assigned Training sessions in the timeframe allotted by management and maintain passing scores.

Who/What we are looking for:

• You understand the overall billing process through final adjudication of accounts.
• You have excellent written and oral communication skills.
• You have excellent interpersonal skills.
• You have strong leadership ability.
• You have ability to work well in a team environment.
• You have a professional attitude and demeanor.
• You are a self-starter and problem solver.
• You have willingness to cross-train.
• You have ability to conduct Department Presentations.

SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

To learn more about SCP Health, please visit:
www.scp-health.com

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SCP Health is an Equal Opportunity Employer.

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