If you’re interested in being a part of a progressive, team-focused, physician-led organization committed to personalized and exceptional patient care, Ascentist Healthcare could be the place for you.

We’re growing rapidly and we’re seeking motivated, customer oriented, passionate coworkers to join us. We’re currently seeking Call Center Representatives in our Overland Park, KS office working Monday through Friday from 7:45 a.m. - 4:45 p.m.

As a Call Center Representative for our medical facilities, you’ll have the opportunity to answers calls, schedule and reschedule appointments, enter personal data of the patient into medical systems and communicate effectively with patients. In this role, you'll perform a variety of tasks in support of daily operations, including but not limited to:

• Promotes the mission, vision and values of the organization.
• Accurately schedule all new and existing patients with appropriate provider utilizing schedule guidelines
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner
• Accurately acquire and input demographic and insurance information for all patients
• Send via email next day schedules to appropriate providers
• Work independently and exercise exceptional phone etiquette, communication and customer service skills.
• Maintain a positive, courteous and professional and professional demeanor with patients and other staff.
• Utilize phone systems for incoming/outgoing calls, while working in a fast paced environment.
• Maintain confidentiality of all internal and external communications as appropriate.
• Maintain accuracy and attention to detail while multitasking in an ever changing environment.
• The job holder must demonstrate current competencies applicable to the job position.
• Maintains a cooperative relationship among health care teams by communicating information and participating in team problem-solving methods.
• Maintain knowledge of and comply with established policies and procedures.
• Participates in department and clinic meetings as well as professional development activities.
• Understands HIPAA regulations and maintains the strictest coDnfidentiality at all times. Has read and understands the company’s HIPAA Privacy Policy.
• Complies with all regulatory requirements including OSHA, HIPAA, Ascentist Policies and Procedures and Ascentist Employee Handbook.
• Performs other job-related duties as assigned/necessary.

Qualified candidates will possess a High Diploma or equivalent, demonstrate success performing substantially similar essential functions and demonstrate effective interpersonal, written and verbal communication skills. Other qualifications include:

• Demonstrates basic math and accounting skills
• Demonstrates proficiency using Microsoft Office (Word, Excel, PowerPoint) and email (Outlook or Gmail)
• Clean background check and drug screen
• Demonstrates proven verbal and written communication and interpersonal skills with the ability to listen and understand to patients, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Proven track record in reliability and dependability
• Demonstrated ability to effectively prioritize and manage multiple tasks
• Demonstrates effective problem solving and conflict resolution skills
• Demonstrates friendly, personal, and timely customer service skills
• Demonstrated ability to function independently without supervision while maintaining accuracy and attention to detail in an ever changing environment.
• Proven track record in effectively planning, organizing and attention to detail
• Ability to maintain a positive, courteous demeanor with all patients and colleagues
• Demonstrates understanding of and experience using an electronic medical record (EMR) systems
• Demonstrated ability to effectively use general office equipment including phones, fax machines, copiers and other similar office technology on a regular basis
• Demonstrated ability to maintain confidentiality of all internal and external communications to speak, read, write and understand English
• Ability to pass a background check and drug screening
• Must have a personal vehicle with the ability to drive to various office locations
• Understanding of and ability to comply with all regulatory requirements including OSHA, HIPAA, Ascentist Policies and Procedures and Ascentist Employee Handbook

Candidates with experience working in a clinical call center environment and/or the ability to speak and understand other languages are preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for prolonged periods of time
• Ability to lift up to 25 pounds on an occasional basis
• Vision must be corrected to near 20/20; hearing must be in normal range, or corrected to the normal or near normal range.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.

• The noise level is usually moderate.
• No special uniform or protective equipment is required.
• Hazardous materials exposure is minimal and limited to normal office supplies.

At Ascentist Healthcare, we believe in taking care of our people. We offer a comprehensive total rewards package including a 401(k) plan with a company match, medical, dental and vision benefits plus other options to benefit you and your family such as Health Savings Accounts, Critical Illness, and Short- & Long-Term Disability. Ready to be a part of a progressive, patient focused organization? Apply today to join the Ascentis team!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Leawood, KS 66211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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