Essential duties and responsibilities:

• Access the Maine State EMS reporting website to review billable runs and prepare for importing into our billing software ESO
• Verify patient demographics, insurance information and completion of required signatures
• Accurately code ambulance claims and prepare them for clean claim submission both electronically and by paper
• Post weekly deposits of paper checks and client deposits
• Follow up on unpaid claims within a standard billing cycle
• Research and appeal denied claims
• Answer all patient, insurance and provider inquiries in a timely manner
• Respond to medical records requests
• Prepare and monitor monthly collections lists
• Accurately document all claims communications and maintain all supporting documentation associated with a claim
• Communicate with patients and appropriate individuals to resolve issues related to claim payments
• Maintain a professional relationship with co-workers, account contacts and patients
• Maintain strict confidentiality
• Produce monthly reports for assigned providers
• Other duties as assigned

Position requirements:

• High School graduate or higher
• 1-2 years previous medical billing and coding preferably in the EMS industry
• Knowledge of HCPCS, ICD-10 CM, medical terminology and HIPAA regulations
• Experience with Microsoft Office (Excel, Word, Outlook), accessing insurance portals, dual monitor workspace
• Multitasker with strong attention to detail with the ability to troubleshoot and problem solve
• Excellent and professional customer service
• Ability to work independently and as a team
• Familiar with Medicare/CMS and Medicaid and commercial insurance billing
• Strong written and verbal communication skills (ability to handle challenging situations calmly and professionally
• Knowledge of accounts receivable principles and procedures along with basic math skills

Benefits:

• Health and prescription coverage (while on assignment through Bonney)
• Ask us about our $500 Referral Bonus Program