ESSENTIAL JOB FUNCTIONS: *

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  Participate as a member of the patient care team to provide care to individual patients.
• Complete NextGen training.
• Present a positive and professional image in interactions with staff and the public.
• Maintain confidentiality in accordance with Health Center policies and procedures.
• Use and demonstrate effective written and verbal skills in communications with patients, families, health center staff, professionals, and community members.
• Pre-plan patient visits with all necessary testing and referrals in the patient chart prior to the visit.
• Participate in daily huddles.
• Use i2i daily reports to ensure compliance with quality measures.
• Utilize the Health Center’s established standing orders to provide patient care consistent with clinical guidelines.
• Conduct room setup prior to procedures and room cleanup after procedures.
• Perform patient intake process including obtaining patient’s temperature and measuring patient’s apical and radial pulse, blood pressure (manual two step/automatic machine/orthostatic), height and weight.
• Reconcile medication at office visits.
• Use two patient identifiers.
• Maintain hand hygiene.
• Use pulse oximetry.
• Perform visual acuity testing using Snellen chart and document in patient chart.
• Administer immunizations and medications (subcutaneous, intramuscular, and intradermal) per medical provider order. Withdraw medication from vial and/or ampule. Reconstruct powder medication for administration. Document medication administration.
• Perform fluoride varnish applications if pediatric patient.
• Report laboratory results or messages to the patient per medical provider request.
• Receive and process prescription requests. Process incoming medication samples and check monthly for expired medications.
• Process requests for samples.
• Receive and process faxed patient information.
• Instruct patients in the use of nebulizer treatments and proper urine and fecal specimen collection. Label specimens accurately.
• Teach diabetic patients glucometer use.
• Monitor phone line for medication refill requests.
• Perform appropriate documentation in electronic medical records.
• Conduct in-room checkout.
• Monitor and ensure sterility of all surgical instruments as well as readiness/disinfection of medical equipment.
• Conduct depression screening/PHQ9.
• Order laboratory supplies and medical supplies.
• Make referrals and prior authorizations.
• Check stocked medications for expiration every month and reorder as needed.
• Properly label opened medications.
• Provide first contact with incoming calls on the nurse line and forward triage as appropriate to RN.
• Conduct PPD plants and properly document in NextGen.
• Answer medication line and medAccess calls.
• Log medAccess medications and contact patients accordingly.
• Responsible for patient rooming, including room cleaning and stocking.
• Conduct appropriate patient hand-offs to behavioral health providers.
• Manage point of care testing.
• Administer EKGs and other testing procedures as designated.
• Schedule appointments, radiology appointments, and imaging tests for patients.
• On a monthly basis, check the emergency box, O2 and eye wash station.
• Use and demonstrate universal precautions and implement other isolation procedures as appropriate.
• Activate appropriate response system in the event of a medical, psychiatric, or other emergency, and effectively use safety/emergency equipment.
• Properly dispose of biohazardous materials.

EDUCATION, EXPERIENCE AND KNOWLEDGE QUALIFICATIONS:

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  High School Diploma or equivalent General Education Degree required.
• Experience in a medical setting required.
• Training as a medical assistant in a recognized program or college.
• Experience with electronic medical records, Microsoft Word and Excel preferred.
• Bilingual /multilingual in French, Spanish, Arabic, Swahili, or other major languages a strong plus.