ESSENTIAL JOB FUNCTIONS:

• Be able to independently perform all MA 1 and CTA competencies outlined on the clinical competency and skills summary document.
• Participate as a member of the patient care team to provide care to individual patients.
• Complete NextGen training, register patients in NextGen, complete NextGen documentation, and properly document injections in NextGen.
• Administer oral medications.
• Present a positive and professional image in interactions with staff and the public.
• Maintain confidentiality in accordance with health center policies and procedures.
• Use and demonstrate effective written and verbal skills in communications with patients, families, health center staff, professionals and community members.
• Pre-plan patient visits with all necessary testing and referrals in the patient chart prior to the visit.
• Conduct pre-visit planning using i2i lists.
• Participate in daily huddles.
• Use i2i daily reports to ensure compliance with quality measures.
• Utilize the health center’s established standing orders to provide patient care consistent with clinical guidelines.
• Perform patient intake process including obtaining patient’s temperature and measuring patient’s apical and radial pulse, blood pressure (manual two step/automatic machine/orthostatic), height and weight.
• Measure infant vital signs including measuring height/length, weight, and head circumference.
• Reconcile medication at office visits.
• Use two patient identifier.
• Maintain hand hygiene.
• Use pulse oximetry.
• Perform visual acuity testing using Snellen chart and document in patient chart.
• Administer immunizations and medications (subcutaneous, intramuscular, and intradermal) per medical provider order. Withdraw medication from vial and/or ampule. Reconstruct powder medication for administration. Document medication administrations.
• Perform fluoride varnish applications, if pediatric patient.
• Report laboratory results or messages to the patient per medical provider request.
• Receive and process prescription requests. Process incoming medication samples and check monthly for expired medications. Process requests for samples. Receive and process faxed patient information.
• Instruct patients in proper urine and fecal specimen collection. Label specimens accurately.
• Monitor telephone line for medication refill requests.
• Perform appropriate documentation in electronic medical records.
• Conduct in-room checkout and print after visit plan.
• Document tobacco use and if screening is positive, cessation counseling.
• Monitor and ensure sterility of all surgical instruments as well as readiness/disinfection of medical equipment and exam rooms.
• Conduct depression screening/PHQ9, anxiety screening, and pediatric trauma screening.
• Review and send messages to providers as appropriate.
• Complete and fax prior authorizations.
• Properly label opened medications. Properly dispose of expired medications.
• Conduct PPD plants and properly document in NextGen.
• Answer medication line and medAccess calls.
• Responsible for patient rooming, including room cleaning and stocking.
• Conduct appropriate patient hand-offs to behavioral health providers.
• Manage point of care testing.
• Enter vaccines into Immpact.
• Administer EKGs and other testing procedures as designated.
• Schedule appointments, radiology appointments, and imaging tests for patients.
• Use and demonstrate universal precautions and implement other isolation procedures as appropriate.
• Activate appropriate response system in the event of a medical, psychiatric or other emergency and effectively use safety/emergency equipment.
• Properly dispose of biohazardous materials.
• Create staff telehealth technology accounts and provide support/knowledge of Zoom (or other telehealth technology).
• Register patients through Zoom and train new patients on the telehealth process using Zoom.
• Perform all other duties as assigned.

STAFF EXPECTATIONS:

• Support and show gratitude to all coworkers.
• Agree to ask for help when needed and ask questions to learn; be willing to grow in your role and position at GPH.
• Be part of the solution.
• Believe and participate in change and be willing to engage in improvement process.
• Model effective teamwork and collaborative communication.
• Provide respectful feedback (in a private setting) when encountering conflicts; ask for help from supervisor as needed.
• Understand and value that everyone’s role is important and contributes to the whole organization.
• Be willing to learn, cross train, and share knowledge.
• Model positivity.
• Understand body language matters.
• Forgive and learn from failure.
• Agree to be flexible and adapt to organizational changes.
• Be mindful of challenges and burdens other colleagues may be facing and be kind.
• Honor and appreciate all forms of diversity.