Midwest Veterinary Supply: is seeking a mClub Customer Engagement Specialist: for our Lakeville, Minnesota location. This is a remote position that can be located in: AL, FL, IL, IN, IA, KY, MD, MN, MO, NE, NV, PA, SC, TX, and WI.

Job Summary ::
In a team environment, this position will execute the daily operations of mClub, LLC, platforms by coordinating the data communications enrollment and onboarding processes. Will field questions from customers and sales representatives as well as provide training by email, phone, and webinar. Will call out to enrolled mClub customers with programs offered to encourage them to take advantage of missed opportunities. Communicates new clinic customer access to the sales force and management, and documents system errors, user problems, and clinic feature requests. Collaborate with inside and outside sales to assess performance of enrolled practices, review goals, and maximize performance.

Essential Job Functions ::

• Work with clinic staff, OSR’s and ISR’s to perform the mClub data communications enrollment process in a timely fashion. Document key clinic interactions using the designated system and communicate new clinic customer access to the sales force and management. Collaborate with inside and outside sales to support performance and growth of existing offerings.
• Conduct training sessions and system demonstrations for clinics, sales staff. Answer phone calls and call out to existing customers to discuss promotions and solicit mClub services.
• Document, effectively communicate, and work with mClub team to answer questions, and resolve clinic feature requests. Maintain filing system and coordinate mClub promotions. Track status of onboarding.
• Perform other duties as assigned.

Job Requirements & Qualifications ::

• Must be able to perform each essential function satisfactorily
• High School Diploma or equivalent (GED) is required
• Minimum of two years of customer service is required with veterinary industry experience preferred
• Two years of experience with practice management software systems preferred
• Sales skills a plus
• Ability to read, write and speak English
• Ability to also read, write and speak Spanish a plus
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• Microsoft Office including Excel, Word, and Outlook preferred
• AS400 and S2K Enterprise experience a plus
• Knowledge in computer technology desired
• Good written and verbal communication skills
• Strong organizational skills and the ability to multitask
• Ability to work with mClub team and corporate office to achieve mutual goals
• Must be self‐motivated and able to work independently
• Pleasant demeanor in the work environment and with customers

Mental & Physical Demands ::

• Attention to detail to assure accuracy
• Regular interaction with people
• Daily deadlines may result in a fast pace of work and stress
• Continuous use of hands for writing and computer keyboard
• Continuous use of a computer monitor requiring close and color vision
• Frequent use of a telephone – listening and speaking
• Ability to work at a desk throughout the day

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises.:

Equipment Used ::
Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.

Work Environment ::
Work will typically be performed Monday through Friday. Working more than 40 hours per work week may be required. Some travel and weekend work may be required. This is a remote position.

Salary/Benefits ::
We offer competitive pay and a comprehensive benefits package including Medical and Dental insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us ::
Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.