Manufacturing Customer Service Representative Job at Mint-Technologies
To act as the key coordination point between the after market customers and the Customer Service Department. This activity includes but is not limited to directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity.
Major Duties and Responsibilities:
- Coordinate activities between Customer Service , customers and personnel.
- Accept and review all phone calls for customer service.
- Direct calls to appropriate person and follow-up with return calls as required.
- Maintain files as related to Customer Service.
- Maintain service parts inventory and customer equipment records.
- Assist with preparations of training programs.
- Prepare verbal and written quotes on price and delivery for all repairs, spare parts process.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dallas, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer service: 1 year (Required)
- system documentation: 1 year (Required)
Work Location: One location
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