Manager, Tools & Standards (CCO) Job at Entergy
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This position can be filled in New Orleans, LA; Little Rock, AR; or the Woodlands, TX.
Purpose/ Summary:
Identify, implement, and manage the tools and resources required to enable KAMs as a part of the KAM Transformation. Responsible for the definition and standardization of KAM standards across OpCos. As the owner of KAM standards, this person ensures metrics tie to broader customer objectives and creates accountability to drive change.
Duties and Accountabilities:
- Define KAM Standards by developing templates for account planning, stakeholder management, case studies, and other relevant sales content
- Compile and analyze activity, pipeline, and sales metrics and trends to monitor success of KAM transformation
- Advise and inform the CRM selection and implementation process to support KAMs
- Partner with Sales to develop relevant CRM reporting and analytics function to meet KAMs needs
- Drive adoption and increased value from new and existing sales tools and platforms
- Assess and implement technical tools to enable KAMs (including knowledge management software, learning management software, and / or collaboration software)
- Develop key performance indicators for sales training programs, including tools and resources to track effectiveness and financial ROI
- Advise and review all vendor contracts for broader KAM transformation team to ensure training, tools, and resources align to KAM standards
- Coordinate with broader KAM transformation team to align on KAM initiatives and programs and to share best practices
Minimum Requirements:
Education, Experience, & Skills requirement:
- Bachelor's degree in Business, Management, Engineering, Economics, Accounting, or related field or equivalent work experience.
- 5+ years of work experience
- Experience in CRM and sales enablement preferred
- Salesforce experience preferred
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Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 111611
Travel Percentage:Up to 25%
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 111611
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity and
Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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