Manager, Technical Training Job at Orlando Utilities Commission
OUC - The Reliable One, an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Manager, Technical Training to join the Employee Experience division.
We are looking for a knowledgeable and organized professional to lead the design and delivery of safe work practices and technical training for OUC's operations departments.
OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
The ideal candidate will have:
- Bachelor's Degree in business, Instructional Design, Education, Organizational Development, Industrial/Organizational Psychology, Training, Adult Education or related field from an accredited college or university
- Minimum seven (7) years of experience with training, curriculum, and program development, program budgeting, forecasting and implementation, needs and program assessments in technical training (utility, engineering or similar field)
- Minimum five (5) years of experience leading and developing teams (required)
- Technical Training related certifications (preferred)
- Learning and Development professional training certification from ATD or similar (preferred)
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:
- Competitive compensation
- Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
- Paid vacation, holidays, and sick time
- Educational and Professional assistance programs; Paid Memberships in Professional Associations
- Access to workout facilities at each location
- Paid Conference and Training Opportunities
- Free downtown parking
- Hybrid work schedule
Salary Range: $106,542.85 - $133,178.00
Location: Pershing Operations - 6113 Pershing Ave, 32822
Job Purpose:
Leads the design and delivery of safe work practices and technical training for OUC’s operations departments. Develops the vision and strategy for the department and oversees the design and implementation of technical training program portfolio. Leads training needs identification, creates strategy and programming for delivery, identify learner success metrics, and creates and implements assessment tools. Sets the direction and goals for the delivery of training programs and key results and supports stakeholders in meeting their KPIs via assessments and metrics.
Primary Functions:
- Develop and implement the strategy for training solutions, programs and curriculum design; Provide leadership, coaching and development for the technical training team;
- Partner with internal stakeholders such as electric & water production, distribution, transmission, power production, construction and maintenance departments to conduct needs analyses for business unit specific training programs;
- Create, administer and track metrics for ROI and program effectiveness;
- Lead the strategy for content creation and student performance assessments and identify opportunities or gaps in training effectiveness, offerings and delivery;
- Design and implement classroom and field-based training via multiple modes of instruction;
- Utilize skill assessment tools to support the continuing education, progression and engagement of the field-based workforce;
- Ensure training aligns with business unit and corporate requirements and KPIs;
- Research and remain current on industry trends and data-informed best practices and identify mechanisms to deploy them into the training curricula;
- Create a knowledge repository on industry best practices and training methodologies to support the development of the technical training team.
- Identify and deploy leading edge training technologies that fit the needs of the organization;
- Develop and implement strategy for field observations and assessments; create feedback mechanisms to improve the employee experience;
- Develop and manage the technical training budget and related expenses;
- Manage vendor contracts and relationships and develop training related partnerships with external stakeholders and other educational providers;
- Understand and adhere to compliance requirements that may include laws, regulations, security guidelines, OUC’s policies, and procedures;
- Perform other duties as required or assigned.
Technical Requirements:
- Working knowledge of all, but not limited to the following:
o Engineering drawings, construction standards manual, materials standards manual; and safe work practices;
o Training records/transcripts, modules (i.e. electronic and/or paper), and materials (i.e. handouts, learning objectives, tests, evaluations);
o Learning Management System and related training technologies (e.g.. OUCareer);
o Equipment (i.e. Line/Bucket truck, Forklift, all tools and equipment required to operate as a Line Tech I);
o Adult learning and training methodologies and practices;
o Performing training needs assessments and strategic alignments;
o Safety related work practice manuals, guidelines, and requirements (i.e. OUC Safe Work Practices Manual)
o Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
- Familiarity with all, but not limited to the following:
o Employee Handbook topics related to learner needs and work assignments;
o Training authoring tools (e.g. Adobe, Captivate, Camtasia)
- Demonstrated commitment to OUC’s mission, vision, values, and strategic plan. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
- Effective and respectful interpersonal, oral, and written communication skills;
- Leadership skills to manage a team and develop students to their full potential;
- Demonstrated ability to provide coaching or job development support to employees;
- Ability to design cost effective training programs from concept through implementation and assess;
- Ability to maintain rapport with students providing a positive influence;
- Ability to effectively prepare and deliver presentations and learning material to a variety of audiences;
- Ability to apply business acumen to lead projects and initiatives;
- Ability to manage a budget and contracts;
- Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).
Education/ Certification/Years of Experience Requirements:
- Bachelor Degree in Business, Instructional Design, Education, Organizational Development, Industrial/Organizational Psychology, Training, Adult Education or related field from an accredited college or university.
- Minimum seven (7) years of experience with training, curriculum and program development, program budgeting, forecasting and implementation, needs and program assessments in technical training (utility, engineering or similar field);
- Minimum five (5) years of experience leading and developing teams (required);
- Technical training related certifications (CompTIA CTT+) (preferred)
- Learning & Development professional training certification from ATD or similar (preferred).
Working Conditions:
This job is performed primarily in an office environment with moderate activity in an outside training facility and /or field work environment as needed.
Physical Requirements:
This job includes very frequent speaking/ hearing, writing/ typing, and detailed inspection. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching over head, and lifting up to fifty (50) lbs. Also, this job includes very frequent driving of a company vehicle.
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled
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