Manager, Product Operations Job at WarnerMedia
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
CNN Digital Operations team is responsible for defining and enabling the operating model for CNN Digital, ensuring alignment and execution against the business strategy. This includes how we set strategy, set and track goals, gather on the work, make decisions, raise red flags, identify and evaluate trade-offs, evaluate progress and communicate with stakeholders across CNN WW and WBD as one united team.
The Product Operations team enables the operating Product Development (Product, Technology, Design, Data) operating model, defined by Product Development leadership, working in lockstep with the head of Product. This team:
- ensures consistent touchpoint across 6 product development teams and aligned squads
- ensures leadership has a shared view of all the work - both to ensure that teams are working on the right work, but also to understand and facilitate the work between each team
- puts into place expected ways of operating that support a best-in-class product organization
Your New Role...
Each Product Development team has a single Product lead, Tech lead, and Design lead. The leadership for each team should be empowered to create their OKRs and will be accountable for delivering on those OKRs, communicating status, bubbling up blockers/dependencies, ensuring team health. Product Operations is a key partner to each leader in doing so and helps create structure, connectivity, and discipline for all to plug into in expected, repeatable ways that meet leadership expectations.
Together the CNN Digital and Product Operations teams operate as one unit, constantly on the lookout for needed synergies, information sharing and tightly coupled practices that drive strategic alignment across the CNN Digital organization.
Your New Role…
The Manager, Operations will focus on Product Operations with responsibility for the following three areas:
Your Role Accountabilities...
Roadmap creation and tracking
- Ensure process to drive to single source of truth Product Dev roadmap across teams
- Ensure constantly current roadmap and expectations for how updates occur
- Enable forecasting of future performance/metrics based on roadmaps
- Owner of the single source of truth document
- Outline process and ensure adherence to rules of engagement for 1. outlining and 2. articulating changes
- Can speak to roadmap changes and the effects of those changes
- Can speak to milestones that impact forecasting of future performance/metrics
OKRs
- Support teams in creating OKRs, plugging into org-wide process
- Establish the right forum for leadership approval
- Outline and drive process to track due dates for OKR creation, consistent updates and review.
- Facilitate conversations between PTDD leadership and team leadership on the work
- Outline process for setting team OKRs, key partner to team product leaders
- Establishes deadlines for setting, tracking and review of OKRs within teams and across Product Development in line with Digital timelines
- Remains in lockstep with approaches across CNND
- Becomes an OKR expert, honing team level OKRs to maximize effectiveness
- Establishes process to ensure team level OKRs are in sync with one another, always having an eye out for where team leads may not see connections or implications of decision making
- Understands and can articulate the cause and effect of changes in OKRs or lack of progress within one team to another team and expertly liaises with team leads to address (enable leaders to address)
Documentation
- Establish consistent tooling for tracking and documenting work
- Establish templates for product briefs and ensure consistent execution
- Constantly only the lookout for areas of needed documentation and standardization and proactively identifies and addresses these needs
- Understands what exists now
- Makes plans to streamline and strengthen approach
- Develop standard templates and work to implement in partnership with leaders
- Shares new approaches with leaderships and rolls out to teams
- On the forefront of best-in-class tooling
- Implements points of recalibration based on careful observation
In addition, this role will:
- Support cross-functional teams and stakeholders to realize shared outcomes in pursuit of business objectives
- Provide strategic thought partnership to Product Development leaders
- Support Product Development connection to monthly CNN Digital business reviews
- Informally lead and influence cross-functional teams
- Regularly synthesize large amounts of inputs into actionable next steps to drive progress
- Champion Digital’s ongoing digital transformation
Qualifications & Experience...
- Project management/operations capacity experience
- Significant knowledge of media and digital transformation.
- Experience executing and overseeing large-scale cross-functional work in a high-pressure environment.
- Experience navigating organizational complexity and creating structure in gray space.
- The ability to establish steady operations processes with newly emerging and constantly evolving project-based work.
- Proven track record of operating with agility and responding to constantly shifting priorities.
- Strong communication and interpersonal skills - ability to work /collaborate across multiple groups.
- A self-starter who can work well with multi-disciplinary teams across business, technology, marketing, sales and content.
- Superior communication skills
- Ability to think analytically and should be a problem solver
- Exceptional time management and multi-tasking capabilities
- High degree of self-awareness with an ability to articulate one’s strengths and areas of needed learning/development
- 5+ years in a project management/operations capacity
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $113,890.00 - $211,510.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.Please Note :
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