Manager on Duty (MOD) Job at Escapology National Harbor
We are hiring for Manager on Duty for our National Harbor Location opening this spring. We are looking for Managers that can run the venue in the absence of the General Manager. We're looking for people who are capable of managing day to day operations of our escape room business.
- Manage all staff on duty.
- Support with staff training and standards.
- Responsible for day to day guest satisfaction and delivery of escape games.
- Create the daily reports required by Management.
- Responsible for cash handling, payments and guest issues.
In addition to these tasks the Manager on Duty would need to be competent at the Game Mastering/Game Hosting as follows: Perform activities that facilitate the customer service experience (meeting and greeting customers; customer check in; pre-game service; running/game mastering multiple games at once; interacting with customers; post-game experience).
- Reset games after they have been played.
- Perform general tasks around the venue to assist in its operation.
- Upsell games and merchandise to customers.
- Deliver an excellent and professional customer service experience to customers.
- Maintain safety standards.
- Cleaning and sanitizing the area in and around the venue to high standards.
- Standing for extended periods.
Job Type: Part-time
Pay: From $15.25 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oxon Hill, MD 20745: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
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