Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

Manages a work area or specific function to ensure that a high quality, cost-effective product or service is delivered by the department in support of the hospital's strategic plan, and the function's goals and objectives.

Contributes to the development of meaningful goals and objectives for the department that align with the strategic direction of the organization by analyzing needs and developing recommendations. Communicates the goals and objectives to the staff and monitors progress during the year.

Establishes performance expectations; coaches, develops, and evaluates performance to enable employees to be successful in contributing to the achievement of individual and department objectives. Informs and advises superior on hiring and disciplinary actions.

Creates and maintains effective, positive customer service relationships by identifying customers and their needs, ensuring that needs are met, responding appropriately to difficult interactions, and educating the staff on the importance of quality customer service. Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees, department, function, and the organization.

Uses resources effectively and efficiently to achieve the goals and objectives of the department within established budgets by determining future needs, monitoring actual progress, and allocating resources to meet a changing environment.

Contributes to the efficient operation of the unit by establishing priorities, eliminating impediments, and resolving problems. Continually strives to improve the quality and productivity of the department by establishing priorities, monitoring performance measurements, identifying and recommending improvement opportunities, and eliminating obstacles.

Actively seeks opportunities to model teamwork through collaboration both within and outside the department in support of the organization's objectives.

Assumes responsibility for self-improvement, in collaboration with superior, by identifying, communicating and seeking resources or instruction/validation to meet own learning needs, and is self-directed in maintaining currency of validations.

Qualifications

• BSN required, MSN preferred.

• Experience managing and developing employees.

• When applicable, CT RN license required without restriction, to the extent allowed by State and Federal law.

• Specialization in function and/or specific work experience typically required.

• Strong communications skills required - both written and verbal

Hartford Healthcare provides eligible employees with an extensive benefits package and all the benefits of working with a top notch organization:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire
• Additional voluntary benefits as well as employee discount programs