Maine Crisis Line - Crisis Call Specialist, Full-Time Job at The Opportunity Alliance
Crisis Call Specialist
Maine Crisis Line
(Remote Optional)
The Opportunity Alliance is hiring for a Full-Time Crisis Call Specialist to join their team at the Maine Crisis Line (MCL).
The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience candidates with a background in social work and who has excellent communications skills, can remain calm in stressful situations, and truly has the desire to help others.
The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.
- Have you had a personal experience dealing with mental illness with a family member or friend?
- Do you want to gain a new skill that will allow you to help others?
- Have you ever worked in a call center? We can help you transfer that experience over.
- An interest in increasing your knowledge and skills to help people with mental illness?
As a Crisis Call Specialist, you will:
- work with callers to assess presenting problems and psychosocial stressors
- complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
- use effective programmatic systems to support the effective monitoring
- progress toward performance measures
- work collaboratively with Crisis Response Services in the eight Districts across the State.
You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.
This is a Full-Time, hourly position. Options for 40 hours/ week, or 37.5 hours/week.
Office is located in South Portland, but this position has ability to work remotely (in Maine). Must have the ability to attend an in-person orientation in South Portland.
Qualifications:
- Associate Degree required, along with a year or more of crisis related experience preferred.
- Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided required.
- Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.
- Previous experience working in a call center, customer service environment a plus
- Demonstrated ability to work effectively with complex information to address challenging situations
- Ability to become familiar with DSM-V information.
- Ability to work independently as well as in a team environment.
- Flexible schedule is required.
- Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.
- Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list
The Opportunity Alliance has an extensive benefit package. Explore here:
https://www.opportunityalliance.org/explore-our-benefits
Our benefits include but are not limited to:
- Generous paid time off
- 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
- Excellent medical benefits at very reasonable cost
- Dental and Vision insurance options
- Agency paid basic life insurance and STD & LTD disability insurances
- 403(b) retirement with a generous agency match
- Tuition Reimbursement - Additional information about benefits offered by TOA and eligibility requirements will be explained upon hire.
- The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
Why Work for TOA?
The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance envisions contributing meaningfully to a community in which families and individuals are thriving and supported as they pursue their aspirations for a better life. Within The Opportunity Alliance, there is a shared belief that positive change is possible.
The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine.
TOA tackles some of our community’s most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources.
The Opportunity Alliance is an affirmative action / equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are viewing this posting on a third -party site, please visit our website at https://www.opportunityalliance.org/careers/ to apply .
Please submit a cover letter and resume along with your application.
Thank you!
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