Job Summary:

The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.

Essential Job Responsibilities

• Serves as the principal liaison between the employees and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operation
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential candidates for available positions at the site
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Qualifications & Requirements

• High School Diploma or equivalent; Associate Degree preferred
• Previous supervisor experience in a client service-oriented field, preferably mail/copy/production
• Detail oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel and Outlook
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Successful candidates must be fully vaccinated from COVID 19 as a condition of employment prior to the start date.

Job Type: Full-time

Pay: $25.50 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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