Company Description

TransAm Trucking, Inc. was founded in 1987 and is a premier transportation and logistics company, with coverage throughout North America. TransAm maintains its headquarters in Olathe, Kansas and offices in the United States. TransAm is among the Top 50 Truckload Carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional; temperature-controlled; and logistics services. TransAm Logistics portfolio includes freight management, truck brokerage, intermodal, and international services.

We are expanding the brokerage aspect of our business to fill our Customer Service Representative roles in our office located in Naperville, IL.

Job Description

The Customer Service Representative is the engine of TransAm Logistics! Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with TransAm Logistics on every shipment. Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

Duties and Responsibilities:

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Data entry of customer and carrier information into our TMS systems.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.

Job Requirements:

• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making
• To perform this job successfully, individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Qualifications

Education/Experience

• Minimum high school diploma required. Some college preferred but not required.
• Previous customer service or call center experience required.
• Logistics experience preferred but not required.

Mathematical Skills:

• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Naperville, IL 60504: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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