Position Overview: Ability to lead and enhance its current processes, in addition core responsibilities include scheduling, revenue, cost control, engage with customers and execute core competencies. Execute company initiatives, lead by example, provide coaching and counseling of direct reports. Ability to work with cross functional teams, participate in team meetings, have a high level of confidentiality and work ethics.

Essential Functions:

• Always uphold the Mercurys Coffee Co. Mission statement
• Demonstrate and apply daily a general knowledge of business operations including how to drive sales, schedule to identified labor targets and reduce costs
• Ability to direct, manage direct reports and execute KPI’s
• Proven ability to coach and develop employees with a “promote from within” mentality
• A role model that embodies Mercurys standards for their team
• Organizing schedules, daily tracking of employees’ hours, and recording payroll data (i.e. sick time)
• Provides excellent customer service every time based on the Mercurys Coffee Co. 5 Core Principles
• Ensures that customers’ orders are made to Mercurys quality standards and are delivered in timely manner
• Provides in the moment coaching and monthly feedback using Mercurys performance management tools (30, 60, 90 and annual reviews)
• Can effectively lead team meetings
• Good math skills and ability to use a POS system, balance tills and complete banking deposits as needed
• Resolve all customer complaints and ensure the customer leaves satisfied
• Consistently performs all opening/closing and end of shift tasks as assigned
• Adheres to all food safety and sanitation standards
• Always punctual and has reliable transportation
• Effective problem solver with an acute awareness to escalate issues to Management as needed
• Leads all store operations including but not limited: external, internal, accounting, facilities

Mercurys offers a competitive benefits package:

• Employee Rewards Program
• Flexible Schedule
• Training and Development
• Employee Recognition
• Industry Leading Tips
• Health and Wellness Program
• Instant Pay
• Medical
• Vision
• Dental
• Supplemental Insurance
  • MDLive
  • Knowledge of Finanaical Education (KOFE)
  • Well Card Savings Program