Classification: Non-Exempt

Position Type: Full-time

Reports to: Chief of EMS

Department: Emergency Medical Services

Summary/Objective: This is a non-exempt supervisory position that is responsible for overseeing field personnel and making supervisory level decisions including staffing and allocation of resources within established policy and procedure. This position also includes all criteria in their respective job level job description. Meaning all areas of the Paramedic or AEMT job description whichever the medic is certified as.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works closely with the Chief to ensure EMS department runs appropriately.
• Participate in all EMS management team functions.
• Managing people, takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Assists with scheduling, directing and reviewing the work of EMT-Basic, AEMT and Paramedics.
• Provides guidance, leadership, and direction to crews as needed.
• Maximizes unit productivity by continuously monitoring operations via direct observation and radio communication while working in the field on an emergency vehicle.
• Cooperates with other hospital employees to minimize problems, correct staffing or scheduling issues, and continuously improve service.
• Ensures that ambulance calls are completed in an efficient and safe manner.
• Verifies that units are clean, stocked, and in working order, and verifies that stations and equipment are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed within specified time-frames and complies with all current policies and procedures.

? Ensures compliance with federal, state and local standards, contractual requirements, and established operational and safety policies and procedures.

? Completes daily and monthly reports as required.

? Develop and maintain positive relationships with internal and external customers, peers, and members of the medical / EMS community.

? Assists with developing and conducting new employee orientation, as well as other training programs for employees, and maintain training records of employees.

? Provides feedback to Chief for, and assistance with development and implementation of programs to improve working conditions, patient care, and system performance.

? Displays professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers.

? Maintains and utilizes knowledge of company policies and procedures, protocols, as well as local, state and federal regulations that govern EMS.

? Maintains and improves EMS leadership skills by reading books and periodicals, attending classes, meetings and seminars.

? Attends all required staff meetings.

? Remains aware of all policy changes and informational postings throughout the operation and by engaging with leadership staff

? Performs other duties as assigned.

Knowledge, Skills & Abilities:

• Thorough knowledge of emergency medical service regulations, policies, and operating procedures.
• Thorough knowledge of equipment and supplies used in emergency care of patients and victims of accidents, patient care and transport.
• Considerable knowledge of geography of the operating area and the location of roads and streets.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.
• Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Change Management - develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.
• Delegation - delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership - exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Cost consciousness - develops and implements cost saving measures; conserves organizational resources.
• Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Organizational support - follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Supervisory Responsibility:

This position has supervisory responsibilities over employees on their shift and assigned to them.

Reporting Relationships & Direction/Guidance:

• This position receives direction and guidance from the Chief of Emergency Medical Services.
• This position provides direction and guidance to assigned EMT, AEMT, and Paramedic crew-members.

Work Environment:

• The same as your certification job description level.

Physical Demands:

• The same as your certification job description level.

Position Type/Expected Hours of Work

• The same as your certification job description level.

Required Education, Experience and License

• The same as your certification job description level.
• Incident Management Systems ICS 400 and 500. (Obtain ASAP)

Additional Eligibility Qualifications

• AHA BLS Instructor
• AHA ACLS Instructor
• AHA PALS Instructor
• Texas DSHS Instructor