Intake on Demand seeks experienced call center professionals to join our legal contact center team, which operates in our office in, Houston, TX. As an Intake Specialist, you will be responsible for providing exceptional customer service to potential clients of law firms and legal marketing agencies nationwide. The job requires empathy, compassion, and excellent communication skills. You will gather detailed information from callers and classify calls according to company standards. Additionally, you will manage processes for new and existing clients in accordance with company procedures and standards. This is a work-in-office position.

Requirements:

• Legal Experience is a plus but definitely not required
• Professionalism
• Ability to meet productivity goals
• Excellent written and verbal communication skills, specifically spelling and grammar
• Strong listening skills
• Computer skills
• Consent for background check
• Bilingual (English/Spanish) is a plus but not required

What We Offer:

• Full Time and Part Time Positions available.
• Full Time Employees average $41,600+ per year with a 40 hour work week.
• Competitive hourly rates of $16/hour
• Generous incentives and performance-based bonuses of up to $7/hour additional
• Paid new hire and ongoing training with structured advancement opportunities
• A caring and supportive work environment that emphasizes diversity, sets clear and reasonable goals and expectations, and prioritizes employee feedback and support
• Free parking and employee referral program
• Team Leader, Trainer and other management positions will be promoted from within.
• Flexible schedules. We are open Monday thru Sunday, schedule around your families needs.
• AM CST and end as late as 9 PM CST.

If you are seeking a dynamic, growth-oriented, and creative culture, and want to join the fastest-growing company in the legal industry, apply now!

Our current team of employees come from a variety of backgrounds, bringing a diverse set of skills and experiences to our legal contact center team. Our team includes employees with past experience in legal intake, debt relief, student loans, customer service, retail sales, paralegals, hospitality, mortgage, auto sales and survey takers. Additionally, our team includes individuals with little to no call center experience. If you are dedicated, we will invest in you and train you.

At Intake on Demand, we value the unique experiences and perspectives that our team members bring to the table. We believe that this diversity makes our team stronger and more capable of providing exceptional service to our clients and their customers.

We provide paid training to all new employees, regardless of their industry background. Our goal is to support our employees in developing the skills they need to be successful in their role as an Intake Specialist, and to provide opportunities for career advancement within our company.

Job Type: Full-time

Pay: $33,280.00 - $41,600.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Houston, TX 77098: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service or Phone: 2 years (Preferred)

Work Location: One location

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