WPM is looking for a friendly and energetic individual, with sales and customer service experience to join our leasing team at Meadow Creek Apartments, located in the Westminster, MD. Our Leasing Specialists play a crucial role in turning our apartments into homes for our residents by addressing their wants and needs, planning resident events, and thinking outside the box to address issues and concerns. This position is great for those that have previous experience in customer service, sales and marketing.

WPM Real Estate Management, one of the area’s largest property management companies and named a “Top Workplace” by The Baltimore Sun for eleven consecutive years! At WPM we encourage continuing education and certification opportunity; we offer competitive salaries and bonuses, and a Welcoming company culture that sets us apart from the others! Benefits include Health, Dental, Vision, 401K and a warm environment where our associates feel more like family.

**Starting hourly rate $20, plus commission and bonus opportunity! **

In this role, your essential functions will include:

• Tracking all phone and walk-in traffic by recording it into the system daily; prepare weekly traffic reports
• Assist applicants with application process and gather the supporting documentation
• Maintain marketing materials
• Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare vacant unit for move-in
• Ensuring vacant apartments are ready for move-in by performing minor cleaning of fixtures, floors, windows, etc.
• Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for the residents
• Visit competitor properties quarterly to stay informed of competitor specials
• Assist Management in establishing, promoting, and maintaining positive relations with the residents and with everyday operations of the property
• Provide prospects, residents and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information.
• Coordinate, Market and participate in resident outreach and Marketing events
• Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages and etc.
• Process correspondence with residents, contractors and other third parties for Property Management staff.
• Maintain and update insurance certificate files for all residents
• Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files.
• Contribute toward operational needs by helping to provide phone coverage, administrative support related to maintaining property management operations
• Perform other duties as assigned

Required Knowledge, Skills, and Abilities

• Ability to present a positive professional image in appearance, demeanor, and dress
• Ability to operate PC and learn new software
• Ability to communicate effectively
• Ability to work flexible hours as business needs dictate
• Must possess a valid driver’s license and vehicle
• Strong attention to detail
• Commitment to excellence
• Ability to successfully multitask in a fast-paced environment

Education and Experience

• High School Diploma or equivalent
• Prior leasing and/or sales experience preferred

Education

• High School or better

Skills

• Microsoft Word
• Microsoft Outlook
• Problem solving
• Collaborating on ideas
• Creativity
• Sales experience
• Customer service
• Checking for accuracy
• Attention to detail

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Loyal: Shows firm and constant support to a cause

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Peer Recognition: Inspired to perform well by the praise of coworkers