Role: Lead Servicenow Technical consultant

Location:Lauderdale, FL (Hybrid)

Duration: 6 months

Local candidates preferred

Must have 12+ years experience

Responsibilities:

• Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality.
• Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, stories etc.
• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Implement and/or administer IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
• Implement and/or maintain the Core System including integration components (LDAP, Discovery, MID Server, etc.)
• Skillfully troubleshoot break/fix issues
• Apply Agile software development practices for customizations to the platform and lead an offshore team of developers, technical consultants in the execution of requirements.
• Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
• Organize and prioritize development efforts, interfacing with offshore teams and management, and potentially coordinating efforts of multiple teams.
• Communicates professionally and effectively verbally and in writing with business users, technical teams and client management.
• Manage multiple projects concurrently.

Experience Required:

• Bachelor’s degree in information systems other related discipline or 8+ years ServiceNow experience
• ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist in at least 1 platform capability required.
• ServiceNow Certified Application Developer, optional
• 4+ years’ experience functioning as a ServiceNow System Administrator or Technical Consultant
• Strong experience with ITSM and ITBM implementations, enhancements and support in a large enterprise environment including, Incident, Request, Change, Major Incident and ITBM to manage projects and time entry.
• Well versed with ITIL concepts and IT Service Management practices (ITIL v4 or v3 certification highly preferred)
• 1+ years in a team/technical leadership role, defining requirements, managing the enhancement lifecycle and assigning work to a technical team
• Experience working with an offshore technical team
• Functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and flow design
• Working Knowledge of ServiceNow’s SAIF Methodology
• Knowledge of Active Directory and LDAP
• Experience with JavaScript required
• Experience with web-based programming languages is a plus - AngularJS, XML, JSON, HTML, CSS and similar are a plus.
• Understanding of relational database concepts is required
• Development and/or implementation experience in the areas of ServiceNow Mobile solution is highly preferred
• Experience integrating ServiceNow with other industry leading tools and applications via the use of Integration Hub or APIs

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

Job Type: Contract

Pay: $70.00 - $75.00 per hour

Experience level:

• 11+ years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: Hybrid remote in Fort Lauderdale, FL 33301

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