Join the Rocky Mountain National Park team as a Lead Retail Associate in a fast-paced environment. You will be working at 12,000 feet in the historic Trail Ridge Store & Café. Leading by example, helping solve problems in a retail stand-alone outlet, greeting our guests from around the world, are important aspects of this position. Making a positive impression for our guests and employees is an important part of this position in Rocky Mountain National Park.

If you love nature and being in the mountains, bringing joy to your fellow man, Rocky Mountain National Park should be your seasonal destination for work and play. Working with Xanterra Travel Collection, you can Live, Work, and Explore in some of the most beautiful places on Earth!

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  Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
• Perform all cashiering duties properly; ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change.
• Suggest add-on sales to every transaction performed.
• Assist the retail manager in organizing the stock room. Stock product as necessary, making sure all displays are kept stocked, neat and clean.
• Receive orders and help maintain inventory levels in the store. Complete orders, process shipping orders, and transfers.
• Keep the sales floor clean, which includes sweeping, vacuuming, dusting, polishing, mopping, scrubbing, and trash removal, on a daily basis.
• Build displays according to visual merchandising guidelines.
• Give accurate helpful information to guests.
• Assist the retail manager with staff supervision and training as needed.
• Discuss concerns with the retail manager or assistant manager. Alert manager to shrinkage, guest problems and concerns.
• Maintain effective cooperation with retail manager and other co-workers.
• Serve as a role model for less tenured and experienced staff through appropriate conduct, technique, etiquette and dress code
• Maintain a safe work area.
• Deal courteously with guests on phone. Handle complaints & compliments with ease.
• Handle change requests.
• Verify retail associate cash drawers & deposits.
• Responsible for safe and cash banks. Be able to make change for cashiers accurately.
• Assist in making the required safe deposit.
• Communicate with retail manager, assistant manager, and leads to guarantee appropriate management coverage for every shift. Cover floor management shifts as needed.
• Able to work with minimum supervision, evenings, nights, weekends, and holidays.
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.

• Able to operate a POS system, handle cash accurately, open and close the store with or without assistance.
• Demonstrate a basic understanding of retail procedures.
• Excellent communication and customer service skills.
• Basic math skills with the ability to make change.
• Working knowledge of all positions supervised.
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation.
• Acquire and demonstrate an advanced knowledge of products sold in the gift shop.
• Able to train fellow associates on product attributes and retail procedures.
• Able to work with a minimum of supervision. Maintain excellent attendance and punctuality.
• Take breaks in appropriate area for limited time and use the time clock correctly.
• Demonstrate basic awareness of general shop security and theft prevention.
• Must possess a non-CDL, valid driver’s license, and a clean record.

• Candidate must be able to work at an altitude of 12,000 feet.
• Ability to stand/walk for a minimum eight to ten hour shift.
• Frequently lift and carry cartons weighing up to 50 lbs.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift..
• Must be able to climb ladders as requested.

Benefits: For seasonal employees, Xanterra offers the MEC (Minimum Essential Coverage) plan, Paid Sick and Safety Time (PSST), Employee Assistance Plan (EAP), and Employee Discounts and Travel Deals.

EEO: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.