Job Summary:

Fun Factory Inc. is seeking a Lead Customer Service. The successful candidate will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service. This is a full-time position with a 40-hour work week, and the pay ranges from $15-16 per hour. Applicants must be 18 years or older and possess a valid driver's license.

Job Responsibilities:

• Manage a team of customer service representatives and provide guidance and support as needed.
• Handle customer inquiries, complaints, and issues, and resolve them in a timely and professional manner.
• Maintain a positive and upbeat attitude when dealing with customers, and strive to exceed their expectations.
• Monitor customer service performance metrics, and develop action plans to address areas for improvement.
• Ensure that the store is clean, organized, and well-stocked, and that all equipment is in good working order.
• Stay up-to-date on the latest trends and technologies in the arcade and customer service industries, and share knowledge with the team.

Job Requirements:

• At least 2 years of experience in a customer service role, with at least 1 year of experience in a supervisory or managerial capacity.
• Excellent communication and interpersonal skills, with the ability to interact with customers, team members, and management in a friendly and professional manner.
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in using computers and various software applications, including Microsoft Office and Point of Sale (POS) systems.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to stand for long periods and lift up to 50 pounds.

If you are a positive, energetic, and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team at Fun Factory Inc. in Hawaii as our Lead Customer Service Representative.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hilo, HI 96720: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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