Work for One of the World’s Best Hospitals!

For Three Consecutive Years, Newsweek named Southcoast Health among the World’s Best Hospitals (Charlton Memorial, St. Luke’s, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group’s Best Place to Work. Why? Because we have some of the most talented people in the world!

We are searching for a Laboratory Call Center Specialist to respond to and solve problems related to laboratory specimen procurement, test ordering, result delivery and billing, Incumbents are expected to provide support for all areas of the Laboratory, including all hospital sites pathology, SPG offices and all Outreach Patient Service Centers as well as the mobile outreach team. Additional responsibilities include careful documentation and follow up of all patient and client related activity, investigation and resolution of work queue exceptions, and participation in any Laboratory related Quality events. Also responsible for supply maintenance and for assisting and providing coverage for the appointment desk Call Center representatives.

• Hours: 40hrs
• Shift: Day shift
• Location: Hanover Lab – Fall River, MA

Education and/or Experience Requirements:

• Equal to completion of four years of high school required.
• Some knowledge of medical terminology or additional courses or training required.
• A minimum of one year related work experience is required.

Must be fully vaccinated against seasonal Influenza and the COVID 19 virus and provide required vaccination documentation unless approved for an exemption or deferral by Southcoast prior to starting employment.

Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

Together We Are More.

• With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
• We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees’ lives.

• Generous Earned Time Off Package**
• Health, Dental and Vision Insurance*
• Tuition Assistance**
• Short Term and Long-Term Disability Insurance*
• Life & AD&D insurance*
• Flexible Spending Accounts*
• 403B Retirement Plan with match
• HealthQuest Wellness Program
• Employee Assistance Program
• Employee Discount Program
• Career Development Opportunities
• Diversity, Equity and Inclusion Council

• Available to regular status employees who are scheduled to work a minimum of 24 hours.

**Available to regular status employees who are scheduled to work a minimum of 20 hours.

Are you ready to make a difference in your community? Join us to be More than Medicine!

Southcoast Health is an Equal Opportunity Employer