Description

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

At the Department of Labor & Industries (L&I), we believe that your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Washington is America's Top State according to U.S. News (2022) and we provide one of the most competitive benefits packages in the nation.


You have an opportunity to make a difference. Are you interested in being a part of something big? To help injured workers heal and return to work? Make workplaces safe? To help honest workers, businesses and providers by cracking down on the dishonest ones? Come be part of the team that works for the employer of choice!

¡Los trabajadores que hablan español necesitan su ayuda! Las posiciones español bilingüe ganan un 5% adicional de salario.

Your future career at Labor & Industries starts here:

• 22-month apprenticeship program, which includes an initial intensive classroom training period
• A personal coach/mentor assigned to you
• Alignment with a team of experienced Claim Managers
• Medical, legal and vocational professionals to assist you
• Journey-level certification upon successful completion

Duties

Some of what you'll do:

This job is complex. Claim Managers adjudicate and manage workers' compensation claims by authorizing or denying medical, vocational and monetary benefits and ensuring statutory time limits are met. As an apprentice you will do this while having your work checked for quality and accuracy.

The right person for this job will enjoy a challenging, ever-changing environment and possess the ability to work with people needing help.

Qualifications

Successful Claim Managers:

• Have strong and effective written and verbal communication skills
• Demonstrate the ability to learn quickly, be organized and work well under pressure
• Calmly handle adversarial situations while maintaining a good sense of judgment and making sound decisions
• Are comfortable answering a high volume of phone calls in a customer-focused environment
• Easily move through multiple computer programs and type 40 words per minute (WPM), accounting for errors
• Are motivated to research and interpret facts, apply rules, policies and laws fairly and objectively
• Have experience responding to difficult and sensitive situations with a strong sense of empathy and compassion
• Can perform multiple tasks under tight deadlines without sacrificing quality or accuracy
• Are committed to being on-time and here 40 hours per week

Required Qualifications:

• The ability to type 40 WPM accounting for errors. Please provide an online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes in length.
  • To see a typing assessment that meets the requirements visit www.typing.com/student/tests Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the on line application process. Please do not send a link. (Your application will be considered incomplete without this assessment.)
• A professionally formatted cover letter describing how your skills and abilities will make you a successful Claim Manager.

Desired Qualifications:

• Bachelor’s degree OR one (1) year of experience in adjudication in a workers’ or crime victims’ compensation program. Experience in claims/insurance adjusting, claims investigation, paramedical occupation or related field will substitute year-for-year for education.

Your application will be considered incomplete if your cover letter, resume, and typing assessment are not attached.

Work Schedule Options:
Work shifts available for the first 10 months:
Monday – Friday, 7 a.m. to 3:30 p.m. or 8 a.m. to 4:30 p.m.

Other work schedules can be considered after the 10-month classroom training is complete.
Overtime may also be available after the classroom training is complete.
Vacation leave during the first 13 months is limited to specific dates based on the training schedule.

Salary Information:

• $ 3,951.00 monthly beginning salary (87% of 48G for non-bilingual positions)
• $ 4,087.00 after six months
• $ 4,223.00 after ten months
• $ 4,541.00 after 22-months (Journey Level)
• 5% Annual Periodic Increase after completion of apprenticeship program up to $5,136.00

Additional Salary Information:

• Spanish Bilingual jobs include a 5% salary increase for dual language responsibilities.
• Permanent state employees who come into the program at or above 48 G will be offered 100% 48G ($4,541).
• Permanent state employees who come into the program between 87% and 99% of 48 G will retain their current salary until they naturally progress in accordance with standards of apprenticeship.
• All others will be placed at 87% of 48G, until they naturally progress in accordance with standards of apprenticeship.

** If accepted into this apprenticeship program, you may qualify for an apprenticeship stipend through your GI bill

Supplemental Information

Per Governor Inslee’s Directive 22-13.1 effective November 4, 2022, state employees must be fully vaccinated. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. You will complete the assessment with use of a calculator and with the aid of verbal and written instructions. The assessment will be conducted in English. Based on this information, if you require special accommodation, please contact an HR Consultant at HRClaimsSupportTeam@lni.wa.gov.

As L&I begins to allow for staff re-entry into the workforce, the incumbent of this position will be expected to work from an L&I facility or field office (duty station) during the formal classroom training. Upon the conclusion of the training period, this position may be eligible for telework in accordance with L&I’s telework policy. Telework is dependent upon business needs and supervisor approval. When asked to work in the office, the duty station for this position is: Tumwater, Washington. The vaccine mandate applies to all employees regardless of teleworking status.

Application Process:
The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

• A letter of interest describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.
• Copy of an on-line 5-minute typing assessment that meets the 40 wpm qualification and clearly shows the length of the assessment.

DO NOT attach or place any information about your vaccination status, including listing the Governor Mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will reject your application. If we reject your application, we are doing so to safeguard others from receiving your confidential information. You will need to remove the confidential information before you can apply again.

Other Information:

• Offer of hire is contingent upon completion of a background check that includes a criminal record history review.
• Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal Form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: This announcement may be used to fill multiple positions.

• Applicants who are selected to move forward in this hiring process will be contacted by email to schedule a skills assessment session.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information please contact us at: jobs@lni.wa.gov

Here at Labor & Industries our employees come from all walks of life as do we. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation(s) in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency please contact scmg235@lni.wa.gov