Kennywood - Customer Service Content and Guest Services Coordinator Job at Palace Entertainment
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Kennywood - Customer Service Content and Guest Services Coordinator
Roles & Responsibilities:
Roles & Responsibilities
- Communicate with social media followers and guests over channels including, but not limited to, Facebook, Instagram, TikTok and Twitter
- Partner with Content Manager to generate engaging social media content, campaign planning and community management to drive park awareness and interest
- Provide exceptional, friendly guest service with a high level of responsiveness and attention to detail
- Support the Kennywood Marketing team on major initiatives as needed including park opening, events, and important promotions
- Work alongside the Kennywood Director of Marketing on all marketing-related events and activations, plus all in-park events
- Offer park advice and knowledge to an engaged customer base
- Respond to online reviews and comments, and communicate feedback to marketing management and corporate customer teams
- Manage reputation for each park and hotel by monitoring online sentiment on sites such as TripAdvisor, Google, and other online review platforms
- Follow up with customers by email or phone as needed
- Assist HUB Communications Manager on all new ride openings, media relations, special events and other duties, as needed
- Coordinate efforts across seasonal team members supporting social media correspondence
- Other duties as assigned
Requirements
Skills:
- Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel
- Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
- Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail
- Executive Presence – Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates particularly on social media channels
- Flexibility – Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects
- Initiative and Adaptability – Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment
- Computer Proficiency – MS Office Suite (Excel, Word, Outlook, Powerpoint), Experience with Social Media Management software a plus
Qualifications & Education Requirements:
- Associate degree or equivalent experience in public relations, marketing, communications or related field
- Flexible schedule - must be available to work weekends, evenings and holidays during the operating season
Team member benefits:
Do not miss the chance to spark your career now!
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