• Job Type:Contract

Posted about 3 hours ago

Job Description:

Note:

• Visa: USC/GC only

• Locals preferred

• 100% Remote (may need to go into the office a few times a year)

• Junior role - looking for someone early in their career

• Prefer someone who is looking to get into an HR role

• Background in customer service

• Call center experience is a plus

• The right candidate will have a successful mentality, be highly professional, have strong communication skills a positive personality

Technical skills: Candidate must be comfortable using several technologies and have the ability to move between different applications (i.e. teams, outlook, and HCM system)

Summary:

• Serves as a primary resource for all Client Associates at all levels contacting HR Shared Services.

• Provides information regarding Company specific HR policies and/or procedures, while complying with the client, State, and Federal guidelines.

• Inquiries and processing include but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment.

• Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system.

• Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service.

• Escalates complex cases to internal resources, including Specialists, SMEs, CoEs, and HRBPs for further research and resolution.

Duties and Responsibilities:

• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits, and leaves of absence through multiple modes of contact (phones, emails, ad hoc reports).

• Assists Associates and Managers in navigating through HR systems.

• Document summary details of calls and processing in the case management system.

• Escalates/partners on complex issues as required.

• Complies with all client, state, city, and federal regulations including ERISA and legislative Sick Policies.

• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.

• Cross-trains to support business needs.

• Performs accurate and timely processing of HR transactions in the HCM system.

• Performs special projects as assigned.

• Primary contact for HR Regional Office and Distribution Center HR administrators.

• Responds to email inquiries.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.