Jr. Systems Administrator Job at FTS Inc
Responsibilities
· Perform remote or onsite troubleshooting of Windows or MAC systems
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
Qualifications / Technical Skills
· Must have at least 2 years of experience supporting Windows in a commercial environment
· Intermediate Level: Windows desktop OS skills (Windows 7/8.1/10)
· Intermediate Level: Windows Office application suite skills
· Intermediate Level: Apple MacOS skills (MacOS 10.x.y)
· Beginner-Intermediate Level: Windows (Server 2008/2012/2016)
· Beginner-Intermediate Level: Network, UTM, Firewalls, Inter-intranet
· Intermediate Level: MSO365 and Google apps
· Must have or pass A+ exam within 6 months
· Must have good troubleshooting skills, ability to self-manage and find solutions
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Buffalo, NY: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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