Overview

Ready to kick your career into high gear? Virginia Tire & Auto is looking for an IT Specialist to join our growing IT team. The successful candidate will be supremely organized and detail-oriented with good proactive instincts for how best to be of help in a fast-moving and rapidly changing environment. They must be flexible, quick to learn, be able to anticipate needs of both individuals and the organization and improve systems/processes that support the entire organization.

Job Description

The IT Specialist is solely responsible for the configuration, maintenance, deployment, repair, and end-user support of all systems related to Virginia Tire & Auto’s Information infrastructure. This individual will also serve as a primary POC for all systems vendors within the VTA infrastructure. Transportation is needed to conduct our on-site visits as well. Must be capable of lifting/carrying up to seventy-five pounds independently. CompTIA or other industry certifications are a plus, but not required.

Responsibilities

Overall duties include, but are not limited to:

• Administrative Tasks
  • Onboarding/offboarding tasks
  • Microsoft systems (O365, Windows, Networking, Active Directory, SQL, Virtual servers)
  • Security/camera and access control systems
  • Maintaining backups, document management systems, phone systems, etc.
• End-User Support
  • Providing, testing, resetting credentials as needed
  • Help desk case handling.
  • Report distribution
  • Initial POC for all systems support issues
  • Routing non-systems issues and working with the related department(s) toward resolution.
  • Site visits are related to on-site service and support.
  • Communicating with both local and remote users in person, on the phone or by email
• Hardware/Software
  • Maintain location servers (Periodic Windows updates, software updates, etc.)
  • Configure, maintain, and deploy company IT equipment (Desktops, laptops, printers, etc.)
  • Asset management/documentation
  • Installation, configuration, updates, and centralized management
  • Troubleshooting and resolution of systems issues
  • Point of sale support.
• Training
  • End-user training for information/technology systems
  • Training peers as it relates to systems support tasks.
  • How-to, Instructional documentation/videos, etc. (End-user and S.O.P documentation)

Participate in rotational after hours/on-call support for retail stores, supporting all technology within the store as required. Responsible for resolution and all required follow-up activities.

Education & Skills

Core Skills include Advanced computing skills, knowledge of networking technologies, ability to create training materials, ability to multitask and remain flexible in a challenging environment.

Required

• Associate or Bachelor degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent industry experience required
• 1-2 years of hands-on experience with troubleshooting and restoring service to point of sale systems hardware, software, and applications
• 1-2 years troubleshooting and resolving 1st and 2nd Tier desktop, laptop, and IoT computer systems
• 1-2 years of network and system administration experience
• Some knowledge of systems and networking software, hardware, and networking protocols

Why Join Virginia Tire & Auto?

• Affordable Health Insurance (starting at $0 per month)
• Industry Best Paid Vacation and Holidays
• Life & Disability Insurance
• 401(k)
• Gym Membership Reimbursement
• Paid Certifications and Trainings for Career Development
• Opportunities for advancement, including training programs where you get paid to learn
• High volume shops
• Clean professional work environment with access to the best tools and technologies in the industry

Who We Are

• A Top Family-Owned Business in the DC area, as awarded by the Washington Business Journal, that is committed to employee advancement and growth. Virginia Tire & Auto offers career paths and stability to its 400+ employees.
• Best of NOVA Auto Repair winner 2013, 2014, 2015 and 2018 by Northern Virginia Magazine
• Top Shop in North America by Tire Review Magazine

Employment Classification: Exempt

Compensation: Salary commensurate with experience

Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.