IT TECHNICIAN

This position is responsible for the IT assistance and processes. You will report to the Controller as part of the Administrative Department.

We solely exist to improve lives through empowerment. Our success and focus are around empowering our customers in becoming self-sustaining through extensive training and unique, and passionate partnerships.

IT Department - responsible for:

• Responsible for setup and operation of company’s servers, desktop computers, notebooks, wireless devices, monitors, printers, Personnel Computers and associated cables.
• Provides support for company’s LAN (local area network), and Wan (Wide area network) infrastructures, solicit expert IT assistance as required.
• Provides support for company’s Application software, Microsoft 365, Computer Ease, Setpoint Resource Center and SharePoint.
• Provides support for company’s telecommunication hardware and software.
• Maintains company’s cell phones.
• Provides support in generating, maintaining, and documenting company’s hardware and software needs and requirements.
• Provides employee training on company-wide systems, hardware, and software.
• Maintains IT inventory of displays, cabling, mice, keyboards, PC’s, phones.
• Responsible for responding to Help Desk request by SSC employees.
• Responsible for inventorying all IT devices and maintaining an organized inventory of the devices.
• Responsible for contacting venders and or IT experts as required to accomplish software updates or Networking issues as deemed necessary.

Operations Department - responsible for:

• Assists in Operator Workstation Hardware and Software selection for project IT support.
• Responsible for obtaining quotes for project IT equipment ie: servers, desk top computers and laptop computers.
• Is responsible for performing in-house configuration, testing, and commissioning of installed operator workstations, servers, and software.
• Is responsible for emergency calls with customers related to PCs, servers, printers, modems, networks, and integration devices.

Service Department - assists with:

• Assists in employee - customer development.
• Assists in employee - customer training.
• Assists in employee - customer interface.
• Maintains proper documentation (service orders).
• Coordinates proper billing information.
• Estimates labor and material - in-house and construction.
• Communicates status, availability, recommendations, and follow-up.

MAINTAINS, Develops, and Executes DOCUMENTATION:

• Project Files.
• Correspondence.
• Project information.
• Labor schedules.
• Project schedules - in-house, construction and service.
• Material schedules.
• Material requisitions.
• Checkout and startup reports.
• Commissioning reports.
• Warranty information.
• Service orders.
• Project Drawings.
• As-built drawings.
• Operations and maintenance manuals.
• Software.
• Construction drawings.
• Maintain Sharepoint files and documentation.

Extensive product training will be provided and required

About Setpoint Systems Corporation:

Setpoint Systems Corporation is an award winning systems integrator of building automation and control. Setpoint Systems, established in 1983, is considered one of the largest independent systems integrators in the western United States. If you are interested in working in a challenging environment on a technology that has the potential to change the way companies operate and control their facilities, then we'd love to hear from you. Setpoint Systems is growing a world-class team and represents one of the hottest opportunities in the technology sector today. Come join us in advancing the way building owners and operators will control and monitor their facilities in the future!

We offer comprehensive product training, excellent compensation based on experience, a complete health, dental, vision, life, and disability benefits package, including 401(k) contribution matching, cafeteria plan, and generous paid time off.

Salary Range $35,000 - $45,000 / Based on Experience

Equal Opportunity/Affirmative Action Employer

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