Company: Security Services Holdings LLC dba Protos Security

Job Title: IT Technician Level II

Reports to: VP of IT

FLSA Code: Non-Exempt; Full-time; Hourly

Location: Norwalk/On-site –minimal travel when needed

Security Services Holdings and its subsidiaries provide technology enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The company, headquartered in Norwalk, CT, has offices in New York, NY, Katy, TX, Philadelphia, PA, Cherry Hill, NJ, Daleville, VA, and Charleston, SC, is an emerging leader in the security service sector. Superior management processes combined with the security guard industry’s best technology ensures better service and measurable cost savings. Security Services Holding’s subsidiary, Protos Security (“Protos”), is the largest technology-enabled Security Officer Management company in the U.S.

Essential Duties and Responsibilities:

As a core member of the IT department, and an employee responsible for organization-wide systems, information and network security, the successful candidate is expected to perform the following duties and responsibilities:

• Provide direction for external IT managed services provider team members. Continually keeping upper management of aware of weekly status, roadblocks and risks that may impact business process.
• Obtaining and reviewing system audits to ensure standard practices are met and followed.
• Troubleshooting technology issues and provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed.
• Assists with onboarding and offboarding for employees.
• Running regular checks on network and data security, working with the external vendors to review and monitor.
• Identifying opportunities to patch, improve and update software and systems.
• Reviews current IT policy and best practice guides for the organization and in cooperation with Management and external vendor.
• Review of system audits to ensure standard practices are working.
• Assist with overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages. Working with external vendors to ensure successful implementation.
• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds reasonable response time, repair time, lack of parts or any other issue that could impact business process.
• Provide direction for IT Vendor team members. Continually keeping upper management aware of weekly status and roadblocks.
• Working knowledge and understanding of Active Directory and M365 required.
• Lead Network and Core infrastructure conversion experience a plus.
• Performs other duties as assigned

Education and Experience:

• Must have a high school diploma or equivalent; college degree in a related field is preferred.
• At least 5 years of technical or related experience is preferred. Relevant education may substitute technical experience.
• Proficient in troubleshooting and repair laptops, desktops, printers, and peripherals.
• Working knowledge and hands-on experience supporting handheld devices and/or mobile devices.

Other Skills, Abilities, and Qualifications:

• Ability to travel to Protos Security and affiliates site locations; overnight stays required on some occasions.
• Strong Verbal and Written Skills
• Ability to explain product material to a variety of audiences at all levels of business.
• Flexible schedule for implementation of projects.
• Maintains regular attendance.
• Maintain professional dress code and general appearance.

Travel:

• Travel is expected to be approximately 10%

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift and carry at least 50 lbs.
• Must be able to stand for long periods of time.
• Must be able to walk for long distances.
• Must be able to sit at a computer for long periods of time.
• Must be able to work in a fast-paced environment.
• Manual dexterity to use keyboard and input information.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits:

• Competitive compensation package
• Health, Vision, Life, and Dental Insurance
• Employee Assistance Program
• Flexible Spending Account / Health Savings Account
• Retirement Plan 401(k) with Employer contribution
• Excellent Paid Time Off package