Job Summary:

CRMP, Inc. is seeking an IT Technical Support Specialist to join our technology department to help ensure the organization meets or exceeds established business goals.

The selected candidate will manage in-cab technology solutions and bridge the divide between production needs and IT. They will act as the single point of contact and be solely responsible for maintaining all in-cab technology and the supporting infrastructure and applications to meet our business goals.

In addition, they will provide desktop, server, storage and network support as needed.

This position includes a company vehicle and requires background/driving record checks. Our coverage area ranges from Boydton, VA to Hampton, VA and as far south as Nags Head, NC.

See our website for location details. www.crmpinc.com

CRMP is an Equal Employment Opportunity Employer (EEO). All qualified applicants will be given fair consideration.

Essential Duties and Responsibilities include the following:

• Installing & maintaining android tablets.
• Installing & maintaining drive recording camera systems.
• Troubleshooting android OS and application issues.
• Troubleshooting workstation and network issues.
• Ability to maintain a strategic upgrade plan, which includes minimizing production downtime.
• Provide remote and onsite assistance utilizing provided tools.
• Provide appropriate levels of coverage for after hour support.
• Performs root cause analysis for all problems with documentation.
• Maintains licenses for appropriate applications.
• Responsible for patch management for android OS and applications.
• Assist business leadership with technology projects, services, or applications to meet business needs.
• Partner with and manage outside IT vendors to ensure appropriate solutions are planned and implemented.

Competencies:

• Stay current on IT solutions, products and offerings
• Expert skills in Windows 10, Windows 11, and Windows Server.
• Knowledgeable of Windows Server 2019, Exchange 2016, SQL Server, VMware vSphere, Azure, etc.
• Manage time efficiently to ensure prompt and accurate resolutions.
• Strong communication skills and responds clearly to questions.
• Seeks ways to improve and promote quality & efficiency.

Qualifications:

• 5 years field technical support
• Operating Systems: Android OS, Win 10, Win 11, Windows Server 2016
• Software: Exchange 2016, SQL, Office 365, MS Teams
• Server Hardware: HP
• Workstation Hardware: Diagnostics, and Replacement/Upgrades
• Strong background in network troubleshooting, with a focus on business environments, servers, desktop troubleshooting MS Office, Network Printers, Email and various user applications.
• Troubleshooting system performance problems including virus/malware removal

Additional Qualifications Desired (but not required):

• Advanced Exchange, VMware vSphere, SQL Server experience
• Software or web programing

Job Type: Full-time

Pay: $35,119.00 - $40,480.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• Technical Support Occupations: 3 years (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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