Position Title: System administrator Department: IT

Reports to Title: IT Manager FLSA Status: Salary

Job Summary:

Under the direction of the IT Manager, the System Administrator will provide various levels of troubleshooting and support services to end-users of Home Care Pulse. This role is part of a team that manages all of IT Operations for Home Care Pulse; from end user support all the way to server, network, virtualization, security, etc. This position works with all levels of HCP associates, as such being able to resolve issues in a timely manner and with a professional and courteous attitude is essential. Home Care Pulse exists in the medical space, knowledge of HIPPA and PCI compliance is a plus. This position is on site at the home office of Home Care Pulse in Rexburg Idaho.

Essential Job Functions:

• Provide support to employees of Home Care Pulse
• Support daily IT operations

Responsibilities/Duties/Tasks:

• Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues for end users as well as operation resources
• Provide technical support and account management
• Assist in Server installation and patch management
• Support in Cyber Security training and best practices
• Follow up with users after problems have been resolved
• Provide training in new technologies to employees when necessary
• Setup computers and accounts for new employees
• Install and configure software and operating systems and updates on PCs and Servers
• Manage daily and weekly backups and DR testing
• Assist in Asset management
• Cleans and repairs computer hardware
• Document all tasks using ClickUp tracking system
• Keep IT Wiki knowledge base updated
• Experience with phone systems for both an office and call center environment is a plus

Job Qualifications/ Skill Requirements:

• Perform work under direct supervision
• Familiar with Virtualized environments; experience with ProxMox a plus
• Experience with Networking
• Possesses working knowledge of Windows OS’s, Linux and Mac OS
• Familiar with scripting (Bash, Python and PowerShell)
• Experience in Microsoft Cloud tools such as Azure AD and Office 365 Management
• Experience with managing AWS
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Additional tasks as assigned

Qualifications:

• Bachelor’s degree (relevant experience may be considered)
• At least two years related experience required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times
• Must be able to come into the Rexburg office