Position Summary: The IT Support Technician provides software and network support, training and troubleshooting to end-users as well as assisting with routine maintenance of all IT systems.

Duties and Responsibilities:
Diagnose hardware and software problems as needed.
Train staff as needed on hardware and software use.
Use the IT Help Desk request system to document, prioritize, and track requests.
Install and configure new computers and telephones.
Repair and upgrade PC or mobile device hardware and software.
Troubleshoot printers, scanners, and copiers.
Maintain inventory of equipment and supplies.
May perform other duties as assigned.

Skills and Specifications:
Strong verbal and written communication skills; with the ability to effectively communicate complex information.
Proficiency with multiple productivity software applications (e.g. Microsoft Office, G-Suite, etc.)
Solid problem-solving skills.
Able to work alone on a broad variety of projects.
Able to establish and maintain healthy working relationships with people in course of work.
Willingness to work additional hours in order to meet tight deadlines.

Education and Qualifications:
High School diploma or equivalent (GED) with 2 years of additional schooling and/or training.
2-3 years relevant experience and/or training, or equivalent combination of education and experience.

Physical Requirements:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
REV-01/25/2019