IT Support Technician Job at McFarland Johnson
McFarland Johnson (MJ) is a 100% employee-owned (ESOP), innovative infrastructure consulting firm, specializing in planning, design, engineering, and environmental services. MJ was recently named a 2022 Best Firms to Work For and a 2022 Hot Firm by the Zweig Group for being one of the top 100 fastest-growing A/E/C firms. MJ’s employee owners seek to change our world for the better through sustainable and innovative infrastructure solutions. We are a people-centric company guided by the belief that employee-owners are more committed to delivering quality services which creates a unique culture that strives on employee-owner retention, diversity, and growth.
MJ is looking for someone to join our team as the IT Support Technician. This role will provide support and coordination of McFarland Johnson’s Information Technology needs. This position is responsible for installing and making repairs and upgrades to hardware and software systems and provides technical advice and support to network users.
Key Responsibilities:
- Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Install and maintain various software packages.
- Assist in the customization and adaptation of existing programs to meet users’ requirements.
- Provide telephone, in-person, and online support and training to end-users.
- Create clearly written how to documents and user guides.
- Provide updates, status, and completion information to managers and/or users, via helpdesk request system, voicemail, email, or in-person communication.
- Assist in research and procurement of computer accessories and supplies.
- Perform other duties as assigned.
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