HaystackID LLC is currently seeking an IT Specialist to join our highly successful IT team.

Roles and Responsibilities

• Monitor IT tickets in ServiceDesk

+ Handle or assign tickets to the appropriate team (applications support, engineering, development, or security)

• High volume time-critical user onboarding following company SOP including provisioning in:

+ AD and Azure AD
+ AD Group Policy changes
+ Office 365 and/or G-Suite (Gmail, Google Chat, Google Drive)
+ VMWare Horizon, Dizzion and/or AWS Workspaces
+ MS Authenticator, Google Authenticator and/or Duo

• Remote user laptop delivery, setup and troubleshooting following company SOP with InTune and configuration management tools.
• Remote user smartphone delivery, setup, and troubleshooting following company SOP and using MDM tools
• High volume time-critical user offboarding
• Troubleshoot and support enterprise systems and applications, operating systems, and peripherals.
• Coordinate service and support needs with vendors, partners, and internal support resources.
• Participate in security remediation and incident resolutions with technology and security teams.
• Create and maintain appropriate documentation and provide training to users on processes, procedures, and systems.
• Communicate regularly and effectively with various departments to understand and meet user needs.
• Consults with management to analyze needs for reporting, process improvement, and operational workflows.
• Perform any other duties as assigned by management.

Qualifications and Education Requirements

• Associates degree, certificate, and/or 2+ years of experience or equivalent work experience.
• Industry-recognized certifications (Microsoft, CompTlA, etc) highly desirable.
• Qualified candidates must be legally authorized to be employed in the US.

Preferred Skills and Attributes

Working knowledge in the following areas/concepts:

• Windows Server and Windows desktop (current versions).
• Active Directory (User, Computer, Security Group and, Group Policy Objects), Office 365, and G-Suite.
• Networking fundamentals, including DNS, DHCP, SMTP
• Understanding of security tools and software.
• Excellent communication skills both verbal and written, including the ability to set and manage expectations.
• Ability to handle multiple priorities at one time and maintain a keen attention to detail.
• Ability to make independent decisions and demonstrate commitment to continued professional and personal development.
• Ability to work in a team environment.

Company Benefits

• Health, dental and vision insurances
• Life, short-term, and long-term disability insurances
• 401(k) plan after 90 days
• PTO and paid holidays

Position Salary Range

• $50,000 – $65,000

HaystackID LLC is an Equal Opportunity/Affirmative Action Employer.