Description

About Vitality Group

Vitality Group, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.

To date, Vitality Group’s businesses jointly reach more than 20 million lives across 40 markets (Argentina, Austria, Australia, Brazil, Canada, China, Czech Republic, Democratic Republic of Congo, Ecuador, France, Germany, Ghana, Hong Kong, India, Indonesia, Italy, Japan, Kenya, Macao, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Pakistan, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Thailand, the United States, Vietnam, Zambia), as well as our primary markets in South Africa and the United Kingdom.

Job Purpose

The IT Process Analyst role will define, document, and assess business processes and identify solutions for improvement. This role will focus on streamlining operations and developing solutions to increase efficiency. The IT Process Analyst will ensure that internal processes are aligned with organization objectives.

Key Outputs:

• Identify and analyze business needs, conduct requirements gather and define scope and objectives
• Learn, use, and support various software and systems
• Ensure support documents are created and distributed in a timely manner
• Analyze, test, and evaluate raw materials, in process products and final products
• Perform data gather root cause analysis and performance trending to develop appropriate process changes
• Develop gap analysis with leaders and identify improvement opportunities and initiatives
• Review solution designs with the IT project teams to ensure they meet requirements are scalable and high quality
• Manage and execute user acceptance test effort, data and cases and identify pertinent performance metrics
• Create impact assessments and analyze ROI for system enhancements
• Identify training gaps and create training opportunities when needed, including guidance on execution of SAP transactions
• Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, Sales, and Services

Experience

• Bachelor’s Degree in Computer Science or another IT related field
• 1-2 years of Analyst, Risk, or Compliance experience
• Six Sigma
• Compliance, risk, and audit experience
• Project Management experience
• Database system development experience

Requirements

• Experience with microservices
• Cloud technical experience (AWS, SAAS, PAAS)
• Docker containerization
• Effective analytical thinking to gather, understand, integrate, and synthesize complex information to develop solutions and make recommendations
• Working knowledge of technical application structure
• Team leadership skills
• Analytical, mathematical, and creative problem-solving skills
• Resourcefulness and the ability to rapidly adopt new technical skills

Preferred

• Sound business & technical awareness
• Excellent verbal and written communication skills
• Ongoing learning of new skills and technologies related to the business

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60606: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Analyst, Risk, or Compliance: 1 year (Required)

Work Location: Hybrid remote in Chicago, IL 60606

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