MSP Experience is a MUST

Microsoft Cloud Computing /Azure

Microsoft InTune Implementation

Daily management and tracking of time, tickets, activities, and tasks

Self Manage tickets and project tasks

Efficiently handle a fast-paced environment

Proactively respond to assigned tickets

Work with management to consolidate efforts and get results

Take ownership of your assignments

Recognize when to escalate to next level

Build relationships with customers

Identify potential for improvement in customer environments

Communicate potential improvement to Sales

Follow SOPs and suggest or implement changes to SOPs when needed

Background in desktop, system and network admin required

Experience with CRM ticketing system(s) required

Competencies

• Exceptional customer service skills.
• Good verbal/written communication skills, and should be capable of relating technical information to different types of individuals.
• Self-motivated and ability to multi-task.
• Able to set priorities and meet individual deadlines while accomplishing team objectives.
• Able to resolve customer issues appropriately and in a timely manner.
• Able to develop and maintain effective, positive internal/external working relationships.
• Tackling difficult and complex problems independently and as a team
• Ability to Follow SOP and assist in construction of Standard Operating Procedures

Knowledge and Skills

Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)

Experience working in a call center, NOC, or customer service oriented position a major plus

Experience/Knowledge working in MANY of the following:

• Windows Server, 2012, 2016, 2019
• Active Directory, File/Print Services
• Desktop support & Troubleshooting (Win7, Win10, Apple)
• TCP/IP, DHCP, DNS
• DNS record management – MX, SPF
• Web Servers (IIS, Apache) a major plus
• Network Fundamentals, Switching and Routing, Layer2/Layer3 switching
• Network Design, Visio, and Documentation Skills
• OSI Model
• Virtualization (VMware, HyperV)
• Exchange, Office 365, Google G Suite a plus
• Email Security Systems (Filtering, Secure Messaging, DLP)
• Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN
• VOIP, QoS a major plus
• SQL Administration & Performance Tuning a major plus
• Linux
• Apache, phpMyAdmin, hardening a major plus
• Storage/SAN technology a major plus
• Vendor liaison support
• Infrastructure and Operations support to App Developers

Requirements

• Valid Driver's License
• Own Vehicle for Transportation to/from Client Sites
• Valid Car Insurance
• Must be willing to commute to Erdenheim, PA (not remote)
• Must be willing to visit client sites
• Must have ability to lift up-to 50lbs of technical equipment
• Must have basic tools

NO RECRUITERS PLEASE

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired salary?

Work Location: One location

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