Monitors and troubleshoots all hardware, peripheral components and software applications in the FC/DC. Ensures functionality and coordinates servicing as necessary. Interfaces with Home Office Systems Division regarding the installation and operation of FC/DC hardware, peripheral components and software applications. Provides technical assistance to FC/DC users.

Major Areas of Responsibility:

• Monitors and troubleshoots all FC/DC computer, telecommunications (voice and data) and copier hardware to include; printers, terminals, RF units, controllers, IDF cabinets, to ensure continuous operation within the FC/DC.
• Ensures all network components are operational, makes repairs, adjustments, and reconfigures systems as needed.
• Serves a Project Leader for various systematic / operational projects within the Distribution Center. Reports status of projects to IT Supervisor and FIT Manager.
• Assists Systems Supervisor in making recommendations concerning installations, continued maintenance and planning of current projects.
• Maintains comprehensive and detailed records of equipment inventory, problems and failures. Coordinates preventative maintenance and / or corrective programs with vendor service personnel.
• Installs necessary communication equipment. Installs cable lines and configures systems, as deemed necessary. Cleans equipment as needed.
• Functional working knowledge of Microsoft office programs and office tools to troubleshoot and communicate computer concerns
• Sets up individual user computers/workstations and peripheral devices on network. Identifies and resolves problems, cleans and reconfigures equipment, makes repairs and/or coordinates service.
• Monitors software applications and file server to ensure functionality. Installs software and performs systems backups. Interfaces with Home Office Systems Division regarding application operations.
• Provides training and technical assistance to FC/DC users as necessary. Leads and executes various systemic/operational projects within facility.
• Coordinates the ordering of supplies and stock, maintains inventory of supplies, as necessary.
• Prints reports, labels, and tickets as necessary.
• Performs other duties as required or directed.

Requirements:

• 2 years computer operations with demonstrated familiarity with communications (voice, data, telecommunications) Warehouse/Order Management Systems or Windows NT administration
• Strong communication and organizational skills
• Be flexible with changing demands and priorities
• Strong knowledge of Microsoft Office Applications. Ability to create pivot tables, graphs, complex formulas, macros and Access database knowledge is a plus.
• Strong problem solving and analytical skills.
• Background or knowledge of network cabling and network infrastructure. Router, wireless Access Points, switches, patch panels.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Night shift

Work Location: In person

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