Hourly Range: $24.00-$28.00

Why Victor?

• Learning Organization: Victor provides the best training for new grads and clinicians looking to begin their career!
• Leadership Development: Victor provides employees leadership training and promotes within! Many of our executive leadership team have been promoted from entry-level positions!
• Reimbursements: Victor provides reimbursements for license registration fees, CEUs, travel, internet/cell phone usage and more!
• Loan Forgiveness: Victor employees can apply for Public Service Loan Forgiveness!

Benefits:

• Low cost Medical, Dental and Vision
• Life Insurance plan for employee and family
• 8 Paid Holidays, PTO and Sick pay
• Retirement Savings Plan (403B)
• 100% Employer Funded Retirement Plan
• Employee Assistance Program
• Mileage Reimbursement
• Verizon Wireless Discount
• Employee Referral Bonus Program
• Flexible Hybrid/Remote Schedules (select positions)

Position Summary:

Under the direct supervision of the IT Help Desk Manager, the IT Help Desk Technician is responsible for maintaining workstations, servers, user applications and networks for the Agency by utilizing and supporting the internal IT Help desk system.

Responsibilities:

• Serves as a primary Virtual Help Desk escalation point for Help Desk Technicians to get assistance, troubleshoot and resolve problems. Additionally, clarifies problems and determines if additional expertise is required before further escalating ticket.
• Assures the efficient operation of the Agency’s computers and makes recommendations to the IT Help Desk Manager regarding repair, upgrades, and purchases of hardware and software.
• Provides primary Agency technical support in a specialized technology area(s) as assigned by the IT Help Desk Manager. Provides secondary/backup technical support as assigned.

• Creates support procedure documentation.
• Maintains inventory of assigned areas software and equipment.
• Ensures spare software and equipment is kept in a locked storage area.
• Provides Subject Matter Expertise for projects. In consultation with and under the direction of the IT Director and IT Help Desk Manager, acts as a project resource for implementing the Agency-wide technology plan.
• Implements and supports the policies and procedures developed by the Information Technology Department including IT Security policies.
• Trains all applicable staff on Agency software, hardware, networking and any other area of IT subject matter expertise.
• Travels to other Programs within the Agency to assist in technology projects and trainings.

Essential Requirements:

• Must have 5 years of related IT Help Desk experience.
• Bachelor's degree in a related field preferred.
• Must have advanced level knowledge of PC hardware and software operations. Must be willing to attend advanced training in software, hardware, systems, security and Networking.
• Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy; Motor Vehicle Operating Standards.
• Must be willing to complete a personal background investigation conducted by the State of California and must meet California Community Care Licensing standards for employment.
• Must provide proof of COVID-19 Vaccination and booster if eligible.

Victor Community Support Services (VCSS) is an Equal Opportunity Employer. It is the policy of VCSS to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All Employees/Volunteers/Contractors are required to be vaccinated as of 9/30/21.
All eligible Employees/Volunteers/Contractors must be boosted by 3/1/22.
All Employees/Volunteers/Contractors with medical/religious exemptions, must test weekly.

Ability to commute/relocate:

• Chico, CA 95973: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• California Driver's License (Required)

Work Location: One location

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