Job Description

Lighthouse Behavioral Health Solutions (Lighthouse) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs.

We are a treatment facility that prides itself in a welcoming and compassionate approach to substance use and mental health treatment. We believe our clients can achieve recovery and be valued community members through positive engagement and meaningful participation in treatment.

Treatment plans are individualized, and there is great attention to client needs and preferences to achieve the maximum self-actualization that can be derived from treatment.

We apply evidence-based, best practice models reflective of the behavioral healthcare redesign to promote efficient and effective treatment operation and service outcomes.

We believe in achieving quality service through workforce development. Lighthouse invests in training and education to promote professional growth.

Our programs and services are dedicated to adults struggling to cope with alcohol and/or drug addiction and mental health challenges brought about by difficult life experiences on an outpatient basis.

POSITION SUMMARY:

We are looking for an IT Help Desk Technician (HDT) to provide fast and useful technical assistance or training on IT related systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent HDT must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical staff. They must also be people-oriented and patient to deal with any situation.

This is a Tier-1 IT position, required to be in person at our Whitehall, Ohio office.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, via email, or in-person
• Perform remote or in-person troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Train staff on basic hardware/software required for job function

Requirements and skills

• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• People-oriented and cool-tempered
• Associates/Bachelor’s in IT-related field preferred

Benefits

• Medical/Dental/Vision Insurance
• Group Life Insurance
• Paid Time Off (PTO)
• 401(k)
• 9 paid holidays

Lighthouse is certified by the Ohio Department of Mental Health and Addiction Services (for Mental Health & Substance Abuse).

Lighthouse is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state or local law.

Lighthouse is committed to modeling diversity and inclusion within and outside our organization and to maintaining an inclusive environment with equitable treatment for all.