Advanced Correctional Healthcare, Inc. is proud to have been awarded the Better Business Bureau’s Torch Award for Ethics in 2019, and to be certified in 2021 by Fortune Magazine as a Great Place to Work for the sixth consecutive year!

POSITION: IT Help Desk Technician

LOCATION: Corporate Office in Franklin, TN

HOURS: Monday through Friday, 40 hours

Up to $65k/year Depending on Experience

Advanced Correctional Healthcare, Inc. (ACH), employer of 900+ employees, has an immediate opening for someone who wants to work in an employee-focused culture and serve an underserved population. ACH became certified as a Great Place to Work in 2016, 2017, 2018, 2019 and again in 2020. Other awards include INC 5000’s award for the fastest growing healthcare company 3-times.

The IT Help Desk Technician will provide a degree of proactive support, leveraging monitoring alerts and other tools, in effort to resolve potential system issues before impact is realized to the service level.

The Technician will respond to email messages, phone calls, and helpdesk tickets for a user seeking help. This individual will also perform remote troubleshooting through diagnostic techniques and pertinent questions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

This is not a supervisory position. This position does not have the authority to hire, fire, discipline, discharge, assign overtime, and/or direct and assign work, or the ability to effectively recommend any of these actions, but does serve as a coach and mentor for other employees.

WORK ENVIRONMENT

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are generally Monday through Friday, 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

TRAVEL

This position rarely requires travel.

REQUIRED EDUCATION AND EXPERIENCE:

• Completed or enrolled in an Associate Degree program (Computer science, Network Administrator, or similar)
• 2 to 4 years of experience in IT industry
• Experience configuring and troubleshooting Windows 7,8,10
• Entry level experience in Active Directory maintenance and Exchange Server
• Basic understanding of Collaboration Apps and Office 365 - SharePoint/PowerBI/ PowerApps preferred but not required
• Basic understanding of scripting - PowerShell
• Entry level experience in web design, HTML, JavaScript and CSS
• Computer hardware, print devices, scanners, computer peripherals, Mobile devices (iOS, Android)
• Entry level knowledge in networking (sub netting, NAT, VPN)
• File server experience (Access control and Sharing)
• Strong customer service and troubleshooting skills
• Ability to plan, organize and have a strong attention to detail
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Experience in Microsoft OneDrive operation and deployment
• Experience in managing content and configuring security in SharePoint (Online/On-premises)
• Experience writing end user manual on software or hardware utilization
• Microsoft Office, Internet, Outlook and email skills
• Active CPR certification

SECURITY CLEARANCE (if applicable)

This position requires the individual to maintain security clearance at the facility(s) or location(s) assigned.

PROTECTED HEATH INFORMATION (PHI)

Generally, this position needs access to protected health information to carry out their duties.

EEO STATEMENT

It is the policy of ACH to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, age, genetics, or any other federally protected class.