IT Help Desk Technician- 3rd Shift

Turano is seeking to add a driven and motivated IT professional to help support our team due to growth and expansion across the country.

Primary Responsibilities:

• Primary support on help-desk issues for all end-users at all locations.
• Responsible for installation, setup, and troubleshooting issues with all hardware and all user-level software, and is also the primary contact for vendor returns, exchanges, and day-to-day purchases.
• Review project plans, coordinate project activity, and implement MIS initiatives.
• Review and execute organizational goals, policies, and procedures for the specific strategic recommendations related to the MIS Department.
• Company wide Hardware and Software Management including hardware refresh strategies.
• Wide and Local Area Network Management and Maintenance.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Provide users with technical support for computer problems.
• Evaluate project proposals to assess feasibility and requirements.
• Instruct computer and equipment operators to obtain optimum operating efficiency, equipment utilization, and accuracy of results.
• Review equipment malfunctions and take corrective action to ensure compliance with required methods and procedures.
• Provide updates on status and completion to Corporate IT Manager and affected user(s) via voicemail and E-Mail.

Experience/Skills Required:

• Associate’s Degree in Computer Science or its equivalency in experience and/or training.
• Minimum 1 year of experience in information systems and/or information technology.
• Minimum 1 year of experience in desktop environments including software distribution for both MS Windows and Apple Operating Systems.
• Intricate knowledge in MS Windows client OS, active directory, patching, software distribution experience and MS Office applications.
• Working knowledge of network and desktop connectivity and MS Server environments.
• Strategic planning ability for future business needs.
• Must be able to work additional hours as needed to meet deadlines and demonstrate an ability to work under pressure.
• Teamwork is a critical skill as this position is highly interactive with colleagues and other business contacts and all levels; interpersonal skills will be evaluated.
• Must demonstrate exceptional time management.
• Must demonstrate ability to research and resolve problems using a variety of resources and tools.
• Ability to be on-call twenty-four hours per day, seven days per week and may work on major projects and implementations on weekends or off-hours. On call duty is on a rotation cycle.