IT Help Desk Support Job at AGS Health
This position is responsible for providing technical assistance and support for computer systems, hardware, software, and mobile devices.
Position Summary:
Provide technical assistance and support for incoming inquiries related to computer systems, hardware, software, mobile devices, and remote access. Prioritize and respond to support requests via telephone or email in a professional, confident, and courteous manner. Thoroughly document support requests and resolutions using the helpdesk ticketing system. Follow up with customers, provide feedback, and see problems through to resolution. Acquire, maintain, and expand knowledge and methods of support delivery in order to provide technically accurate solutions to employees.
Position Requirements:
Must have at least six months working as a Help Desk rep., OR related experience. Knowledgeable in using and supporting Windows 10, Microsoft Office 2016 or later, iManage Work 10, or other document management systems, remote access systems (Citrix and VPN), and mobile devices (iOS and Android). Customer service orientated. Excellent written, and interpersonal skills. Strong troubleshooting skills. Goal oriented, organized, and follow through with customer requests. Ability to work independently.
Availability to provide onsite inside of normal business hours as needed. Up to 25 hours a week. Perfect for a college internship, or a part-time side job.
Job Types: Part-time, Internship, Contract, Temp-to-hire, Temporary
Pay: $20.00 - $25.00 per hour
Benefits:
- Flexible schedule
Experience level:
- 1 year
- No experience needed
- Under 1 year
Schedule:
- Day shift
- No weekends
- Weekdays
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Hybrid remote in Olyphant, PA 18447
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