Position Summary:
Responsible for providing in-house technical support for the end-users of the organization’s mainframe and personal computer hardware and software. Answers questions and resolves problems regarding all aspects of the organization’s information systems. Identifies opportunities for new or more efficient application of the organization’s technological capabilities. Participates in the evaluation of user difficulties and identifies situations requiring referral to internal or external technical, professional, or service personnel. Maintains current knowledge of information systems technology and regulations. Participates in the implementation of upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance. May provide individual or group training for end users on the capacities of specific information systems technology. Trains new employees on IT related services.

Essential Duties & Responsibilities:
Microsoft 365:

· Assists in delivery of Microsoft solutions to meet business objectives and technical requirements.

· Helps to create effective knowledge sharing, collaboration, and workflow solutions through use of Teams, SharePoint, and other related technologies.

User Support:

· Provides the first line of support to all end users.

· Answers questions regarding information systems, hardware and software.

· Corrects errors and resolves technology problems.

· May conduct individual or group training on system issues or on hardware and software.

· Keeps a log of all help desk calls and provides a monthly report of all calls to supervisor.

Problem Resolution:

· Works with service provider and other vendors to resolve errors or handle problems.

· Makes referrals to the appropriate parties when problems extend beyond the scope of expertise.

IT Assistance:

· Provides direct assistance to the VP, Information Technology.

· Involved with IT projects as assigned and may assist with staff communication of technology issues.

· May type documents and procedures.

· Sets up PCs and makes suggestions to improve IT support operations.

• Helps to train end-users and new employees on IT related items.

Network Administration and Data Security:

· Set-up and disengage user accounts, change and update security on accounts.

· Responsible for assisting with all technology security procedures.

REQUIREMENTS & QUALIFICATIONS:
Education: Minimum of an Associates Degree in Computer Science or Information Technology.

Experience: Computer hardware and software support or 2-3 years banking experience.

Specific Skills: Computer skills, Effective Oral and Written Communication skills.

Specialized Knowledge, Licenses, etc.: Knowledge of commonly used computer hardware and software packages. A+, MCDST, or HDI certifications would also be helpful.

Supervisory Responsibility, if any: None

Working Conditions (shift times, location, etc.): Monday thru Friday 8:00 AM to 5:00 PM. Additional hours including evenings and weekends may be required as assigned. Some local travel may be required.

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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